About the role
The ideal candidate will have experience in Digital Media and Localization project management, coupled with a good understanding of current and new technologies and workflows. In addition, the candidate will be highly motivated and able to work in the Client Operations team in Japan.
Responsibilities
- Managing multiple localization projects from client order to delivery completion
- Establishing a solid understanding of specific client specifications and needs
- Building strong working relationships with clients and focusing on delivering the highest quality
- assets on time
- Liaising with multiple clients and internal teams, and maintaining clear communication
- Managing complex projects from beginning to end in a timely manner
- Developing project plans and workflows, managing time, budget, resources, and quality control
- Providing strategic solutions to any issues that may arise with clients
- Collaborating with operational teams to build processes, make sure the workflow operates
- smoothly and efficiently, and initially enhancing the client experience
- Identifying areas of opportunity to enhance clients’ experience and work closely with other
- department leaders to drive initiatives and to execute on those opportunities
- Abiding by security policies and protecting information assets entrusted to you
Requirements
Native Japanese and speak, read, and write fluently in EnglishDirect experience in localization, media industry and post-production workflowsPassionate about customer experience and customer service excellenceStrong technical skills and knowledge of tools and devices in digital mediaExcellent communication skillsDeep sense of urgency and ability to work in a fast-paced environmentProblem solver with creative and innovative approach with ability to think out of the boxOutstanding attention to detail and ability to plan complex projects with urgencyA positive attitude when experiencing obstacles and enthusiastic to get things doneBachelor’s degree