Bell Captain / ベルキャプテン

Job Description

below.

Job Summary

We are currently looking for a Bell Captain to join our team at Rosewood Miyakojima. Our Bell Captain is entrusted to organize the Bell Desk activities and coordinate the Bell Attendant duties.

Essential Duties and Responsibilities

Ensure that all company brand standards are implemented and followed at all times.

Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Contribute to the collective commitment of a unique guest experience - to create a sense of place.

Support new members of the Rooms team. Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.

Report to work on time, ensuring appearance and presentation meet the required standards.

Ensure meeting and greeting all guests arriving and departing to / from the hotel via the driveway.

Ensure that the Bell Attendants are available at the lobby and welcome and farewell all guests with a smile and a greeting.

Ensure that all guests are escorted upon arrival at the Hotel from the driveway to Front Office to complete check-in.

Ensure that Bell Attendants present all guests with a brief orientation of the Hotel and guest room where needed.

Ensure that the Bell Attendants assist with arrival / departure guest’s luggage and providing safe and secure storage of all guest’s items. All Luggage must be logged down on the Luggage check in / out movement record.

Ensure that Bell Attendants handle all guest luggage with care and efficiency, observing all principals of health and safety best practices. Assist in coordinating transportation arrangements for guests via Limousine / Taxi / Shuttle Bus / Coach and the loading of said vehicles.

Ensure efficient deliveries such as : Daily newspapers, guest messages, fax, packages, flowers and other miscellaneous items to / from the guest rooms.

Co-ordinate with Bell Attendants to perform errands outside of the hotel on behalf of guests.

Maintain security awareness at all times with regards to the Lobby and Driveway areas, in particular the luggage storage room and guest items held there.

Prepare the Bell Attendants roster and assist the Assistant Front Office Manager and Front Office Manager to ensure that the manpower costs are in line with the budget requirements and Annual Leave clearance.

Ensure that punctuality, uniform, personal hygiene and grooming of associates are up to hotel standards.

Supervise by conducting rounds at appropriate times and lead by example in terms of guest interactions.

Assist Front Office team with managing guests’ feedback effectively, use guests’ concerns and compliments to develop long term improvements in products and services, sharing best practice across the organization.

Ensure knowledge of Miyakojima and surrounding regions. This includes all modes of transportation, popular restaurants, bars, clubs, retail, sightseeing, arts and cultural activities etc.

Report any defects in the building, plant or equipment according to hotel procedure and follow-up accordingly.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Required Skills – General skills :

Minimum two years’ experience as a Bell or Concierge Attendant within a luxury hospitality environment.

Passionate about a level of service that is personalized and anticipatory with a keen eye for detail

Able to focus on guest needs, remaining calm and courteous at all times.

Fluent spoken Japanese & English is essential. Fluency in Japanese is a requirement for this role. Another language is an advantage.

Licenses & Certifications : Driver’s license is required Our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture.