Informatics Commercial Director, APAC

Responsibilities

• Lead APAC Informatics Execution

Direct accountability for APAC revenue targets and pipeline growth.

Establish and execute processes to optimize lead generation, deal closure, and expansion opportunities.

Lead and scale the APAC informatics team, ensuring alignment with other regions and Waters' broader commercial objectives.

Oversee and integrate the efforts of :

Customer Success Managers (CSMs) : Drive adoption, retention, and expansion of our informatics solutions.

Inside Sales Representatives : Manage inbound leads, renewals, and SMB accounts.

Sales Engineers : Provide technical pre-sales support and drive customer engagement.

Deal Desk & SaaS Contracting : Develop streamlined SaaS contracting and pricing approval processes.

Sales Forecasting & Operations : Establish accurate forecasting methodologies to drive predictability and growth.

Field Marketing : Align regional marketing efforts with sales initiatives to accelerate pipeline development.

Professional Services : Ensure successful implementation and integration of informatics solutions, driving customer satisfaction and long-term success.

Implement best-in-class enablement programs to equip teams with knowledge, tools, and training on cloud-based informatics solutions.

Develop strategic initiatives to accelerate the adoption of Waters’ cloud and SaaS offerings.

Establish and maintain relationships with key customers, ensuring a deep understanding of their informatics needs and compliance requirements.

Partner with strategic accounts, industry groups, and ecosystem partners (LIMS, ELN, automation vendors) to drive market penetration.

Qualifications

The ideal candidate will possess :

10+ years of experience in software or informatics leadership in Asia Pacific (Japan, Korea, ANZ, SEA)

Strong understanding of laboratory informatics, including LIMS, ELN, and Chromatography Data Systems (CDS).

Proven track record of scaling teams and driving revenue growth in a cloud-based or SaaS environment.

Experience managing customer success, inside sales, sales engineering, deal desk functions, and professional services.

Expertise in SaaS contracting, forecasting, and operations.

Strong leadership and cross-functional collaboration skills.