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Mgr, Quality Assurance

Ultra Clean Asia PacificTokyo, Japan, Japón

9日前

職務内容の詳細

Join UCT and be part of the fastest-growing sector in the world ! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Manager, Quality Assurance to join us in Japan!

General

A Sales support Application Engineer acts as the liaison between the Company, the Distributorship, and the end user, to support all needs related to his duties and disseminate information related to new product offerings, returns, and complicated customer requests. Primary focus is to provide technical support and training to the company employees as well as the company distributors and representative and the end users customers (hereafter : Customers ) in order to facilitate the growth of sales of targeted product initiatives, market segments, and key customers. Coordinate all that is necessary to obtain market acceptance and adoption of company products through an understanding of customer applications, Application experience, and product knowledge.

Technical Support and Training

Act as the Company representative in support of existing installations, instrumentation and product returns. Must be familiar and well-versed in all company products (Including items that are newly launched).
Provide training and technical support on new products to Customers and sales team.
Select and recommend products into specific customer applications. Staff is expected to be able to do cross reference and recommendations on Company products vs. Competitors’ products with tables / charts to support the claim / sales.
Identify the changing application needs for new products and existing products while providing feedback to the appropriate factory / company personnel on improvements to products or services. Staff should be able to identify the desired product features and work with HQ to make recommendations to tailor certain company product / s accordingly.

Sales and Marketing Support

Develop sales plans / materials in support of the company sales team as well as the distributors and Customers help management to provide operating plans and marketing business plans (i.e. to prepare materials to support sales team in their product introduction to customers.

When company is launching new products line or assist sales team in their bid tenders for RFQ) and train and introduce new line to Customers.

Drive sales of targeted products or provide customers with engineering solution (such as Gas box system) which enable customers to choose and mix several / different type of product items according to their needs.

Educate Customers on company’s website and its functions (i.e. how to order or download drawing / s using the configurators from the site).

Conduct regular market research / analysis on competitors, trend and industry. Up to date on what’s going on in the market.

Conduct on-site seminars and trainings to Customers.

Support corporate-sponsored training events, exhibitions and tradeshows.

Provide assistance on specific Marketing initiatives.

Visit in customer sites with or without sales team to learn what are Customer needs to expand possibility of sales.

Quality Assurance

When QA problem arises, staff will need to support management and or sales team and step in to liaise with customer and Company Quality Assurance Department so as to gather all the data relating to the complaint and work out effective solutions / remedy with respective parties accordingly.

The QA and Quality Assurance Manager is responsible for connecting and making a bridge between the HQ QA management and the customers, overseeing the customers' needs in all quality assurance process within the organization and with customers. This includes establishing understanding of the customers complaints and connecting with HQ implementing quality control procedures, ensuring that products and services meet the company's standards, and receiving customer acceptance to FS QA management reports.

Develop and implement QA discussion with customers to close and settle in agreeable way customers complaints.

Lead and mentor the Sales team with QA complaints, providing sales team a guidance and professional support to help with customers complaints.

Collaborate with HQ QA management to align quality assurance with customers to meet the goals and customer expectations.

In case of needs Ensure to customers compliance with industry standards, regulations, and certifications (e.g., ISO, GMP).

Establish and maintain QA control follow up tools to cover all company needs.

Regularly review and update quality open complaints and create processes to ensure effectiveness and efficiency in closing the complins in timely manner.

Maintain detailed documentation of quality assurance reports with our customers.

Receive from HQ QA management quarterly QA reports and present regular reports to the sales teams.

Favorable Attributes that contribute to the Job performance :

Through an applications engineering effort and up to date Market news, able to understand customer applications and develop / provide solutions to specific customer needs and specifications.

High teamwork ability inside the company as well with Customers.

Stand Alone ability in visiting customers alone [ if needed] to identify and solve problems.

Able to solve complex problems and complete multiple projects using problem solving methods to make sound engineering decisions.

Has the confidence to handle and front Customers on his own, when necessary, in professional and good manner.

Able to identify and assess new opportunities. In the forefront to offer solutions to meet market’s needs and demands.

Good working attitude and learning capabilities.

Prompt follow up and response with customers. Accountability to promise made.

To be flexible with working hours. Might have to liaise with HQ or attend to customers in the evening or late times if situations call for.

Strong oral and written communication skills. Good interpersonal skills to work with people from diverse backgrounds and business cultures.

Strong computer skills.

High ability to learn new data new products.

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Quality Assurance • Tokyo, Japan, Japón