About the Role
We are seeking people who love to help customers overcome HR technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating teamwork on effective solutions. Our focus is on helping customers get the most value from their Workday investments through the delivery of a variety of innovative services.
Our team members :
- Confidently and consistently provide excellent customer service
- Engage customers to quickly understand business requirements
- Share their broad experience with industry practices
- Adapt and succeed independently in challenging situations
- Develop and demonstrate system configuration solutions, articulating product capabilities, plus the benefits and risks of design decisions
- Support multiple customers concurrently on short duration projects
Services that our consultants deliver include :
Ask-an-Expert Requests (Micro consulting engagements)Feature Adoption Workshops (Facilitate customer Workday feature roadmap discussions)Functional Review (Tenant Review with Advisory Consulting Services)Health Check (Tenant Review with Cross Functional Advisory Consulting Services)Expert Assist (Expert guidance for ad hoc customer requests)Webinars (Present on key features and configurations)Collaboration Crews (Facilitate group customer sharing discussions)About You
Basic Qualifications
5 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience5+ years of IT implementation experienceOther Qualifications
Demonstrates a solid grasp of HR related systems and processes. Able to gain a detailed understanding of Workday concepts and new feature releases in Core HCM, areas of expertise and cross application featuresCertified or ability to certify in Workday HCM Products and to effectively deploy the solutionsExperience with influencing, interacting and collaborating with senior leaders internally and externallyCapable of leading and influencing design meetings toward an effective and collaborative outcomeAbility to deliver and get results within the parameters of a project planExcellent verbal and written communication skills in Japanese and EnglishExperience with global implementations is preferredAbility to work on multiple engagements simultaneouslyBachelor’s degree or related experience requiredAbility to travel up to 10%.