Global Technical Support Engineer

Description

Your way to impact :

Technical Support Engineers are responsible for providing services to PayPal merchants, developers and internal PayPal teammates. Leadership and adaptability are a key component to this position as it will require building strong relationships across the organization.

Your day-to-day you will :

The role involves significant interaction (e-ticketing, e-mail and some phone) with our merchants and our internal stakeholders & engineering teams.

Must be able to quickly identify and resolve technical problems ranging from network issues, connection method errors, and payment processing problems through fundamental working knowledge and advanced troubleshooting techniques across an array of PayPal Products

Works directly with developers, merchants, and internal teams on post integration issues to provide technical support, consulting, and best practices.

Installation and configuration of payment APIs, and commerce products.

Conducts test scenarios with code, software, hardware, devices, and endpoints.

Communicates technical issues to PayPal merchants and internal departments.

Identifies irregularities in functionality and unexpected behaviours with PayPal products and services.

Develops in-depth technical documents for distribution to PayPal merchants.

Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.

Supports hardware and software involved with merchant payment processing.

Supports onboarding of merchants with a payment processing solution.

Employees may be required to work during weekends based on a rotating schedule. Compensation for such duties and any additional hours worked will be provided in accordance with local labor laws and regulations.

No travel required

What do you need to bring :

Love and understanding of technology, whether it be hardware, software, or other emerging technologies.

Should feel brave leaping into the unknown and always be able to ask why. (Curious, motivated, self-serving, ability to take risks in a supportive / safe environment).

Be comfortable with change - agility is key! (Be comfortable with supporting evolving product suite)

Collaborate with internal and external partners toward problem solving

Technical trusted advisor for our merchants

Spend less time worrying about the problem and more time focusing on how to solve it

Good communicator both written and verbal

Experience in a role that puts you in direct contact with customers or clients.

Possess patience and a desire to be a Customer Champion, (Customer empathy and advocacy)

Technical Requirements :

Bachelor’s degree, or foreign equivalent, in Management Information Systems, Computer Science, Software Engineering, or closely related quantitative discipline

3+ years’ experience in web development in one or more of the following : Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python.

Experience in creating and troubleshooting web services, such as SOAP and REST

Basic understanding of Firewalls, proxy, HTTP Errors, server-side errors, TCP / IP

Experience with Software Application Debugging and troubleshooting

Preferred Qualification :

Subsidiary :

PayPal

Travel Percent :

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits :

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit .

Who We Are :

to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .

Belonging at PayPal :

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.