Customer Success Associate | カスタマーサクセスアソシエイト

Let’s be #BrilliantTogether

Overview

ISS STOXX is growing! We seek a Customer Success Associate to contribute to our expanding success and join our Governance team based at our Tokyo office- Japan.

The Customer Success Associate reports to Japan Head of Client Success and handles clients’ voting of Japan domestic ballots. The role monitors incoming ballots for clients and ensures that the ballots with their vote instruction are timely sent back to trust banks / the ballot provider.

Responsibilities of Customer Success Associate include the following :

Monitor incoming domestic ballots – electric ballots as well as conventional ballots in excel form – for Japan meetings;

Reconcile ballots received against client positions;

Manage cutoffs of conventional ballots and run internal programs to populate the excel forms with client instructions;

Send back conventional ballots to trust banks; and

Liaise with clients, trust banks and internal teams to ensure smooth vote flows.

Qualifications

Bachelor’s degree graduate

With 2-3 years’ relative work experience in Customer Support or Operations preferably under Financial Services industry

Proficiency in MS Office with emphasis on Excel

Native level in Japanese language

Intermediate level English communication skills

Amenable with a hybrid work arrangement- 3 days in the office and 2 days' work from home per week

LI-NS1

Associate

Sales

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

Founded in 1985 as Institutional Shareholder Services (ISS) Inc., ISS Governance is a leading global provider of independent and objective shareholder meeting research and recommendations, providing multiple voting policy choices as well as end-to-end workflow solutions for institutional investors. More than 1,600 clients worldwide utilize ISS Governance’s actionable expertise to help them make informed investment stewardship decisions, and to help them manage their voting responsibilities. Covering over 50,000 meetings annually, ISS Governance leverages its extensive global footprint, deep experience, high quality data and analysis, unified client support, and technology infrastructure to continuously evolve and extend its innovative suite of solutions to meet clients’ evolving portfolio, fiduciary, and stewardship requirements.

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Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.