Customer Experience Continuous Improvement Specialist

Purpose of the Role

We are looking for a highly motivated individual to lead process standardization and implement global changes across our Ocean (mainly but subject to extend to L&S if necessary) within the Area. This role will be responsible for driving project readiness and prioritization, acting as a local anchor for global initiatives while ensuring alignment and adoption throughout the organization.

Key Responsibilities :

General

• Lead and deliver defined projects related to Area Customer experience functional excellence
• Coordinate, review, and drive customer experience excellence activities across the Area, including change management strategy development
• Strategize and execute initiatives across cluster activities and GSC to support Area customer service transformation
• Actively identify and implement process improvements to achieve customer experience goals and performance targets
• Support deployment of global standard processes and global initiatives across Area teams

Accountable for

Consulted about

Key Metrics for Success

Shared

Internal Stakeholders

Critical Competencies

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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