KERING Client Advisor

Description

About us

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry : Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature : “Empowering Imagination”.

We are currently seeking a bright member for our Kering Signature team.

Your opportunity

The goal of this role is to be part of the team to support our brands through Ecommerce project..

How you will contribute

Within the Client Service of Kering Group and reporting to a team manager, client advisors are committed to :

Strengthen relationships with clients and stores

Deliver an enriching client experience on every interaction and across all channels

phone, email, chat, social medias) in a timely and professional manner

Guide each client across brand’s values, by assuming a listening attitude to gain a

strong understanding of the clients and their needs

Build a long-lasting relationship of trust

Act as Brand ambassador.

Ensure an exceptional and personalized Client Experience by telephone, live-chat and email, with a “Client Centric” approach.

Master and respect Brands’ E-commerce and Retail Excellence standards and

policies.

Master and respect Brands’ tone of voice in all communications with the Clients.

Master Brands’ products and DNA.

Ensure a unique and customized client experience.

Follow-up and liaise with other departments to meet Client requests.

Gather Client feedbacks and requests to support a continuous improvement of the

Client experience and enrich the Group’s strategy.

Understand individual and team KPIs.

Who you are

Sensibility to the Luxury world, enthusiasm for the Brands and products

Excellent spoken and written skills in Japanese is a must, and business level of English is required

Good General Knowledge

Resistance to stress

Multi-tasking

Commercial mindset

Team spirit, dynamic, flexible, autonomy, positive and smiling attitude, professionalism.

Excellent elocution, spoken and written communication skills,

A strong customer service and problem-solving orientation, Patience, Diplomacy and Listening skills

Persuasiveness, with the ability to soothe unhappy customers and to persuade them to retain services or make further purchases ▪ Openness to the digital world

Why work with us?

This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2025-07-01

Schedule

Full time

Organization

KERING JAPAN LIMITED