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Field Service Engineer
Thermo Fisher ScientificOsaka, Japan20日前
職務内容の詳細Specialization in chemistry, electrical engineering, mechanical engineering, or related fields Experience as a service engineer for any type of product Experience using analytical equipment as a user Enjoyment in sharing and solving customer problems Ability to communicate efficiently with internal teams, customers, and partner companies English proficiency at a level where you can read English manuals and receive training Adaptability to handle various products Ability to logically and clearly explain information to customers
You will be involved in a significant portion of the services provided to customers after the installation of the devices. Your role will be to give to improving customer happiness, promoting device upgrades, and driving improvements in service sales. Specific responsibilities include :
- Installation and operation instructions for the devices
- Fixing and repairs
- Inspection and validation tasks
- Proposing maintenance contracts, paid repairs, and upgrades tailored to customer needs
Required Skills]
If you have any of the following skills, we will provide product knowledge training through on-the-job training (OJT). Please feel free to contact us.
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Field Service Engineer • Osaka, Japan