Managed Services Consultant - R&D

The Role

Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision. The Managed Services Consultant is a member of our Professional Services team who provides offsite, post-go-live application administration for R&D Vault customers. Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical, quality, manufacturing, and regulatory spaces.

Business-level communication skills are desirable in both Japanese and English. Qualified applicants should be based in Japan and working in the Veeva Tokyo or Osaka office.

What You’ll Do

• Provide post-go-live administrative support for multiple clients
• Configuration of users and groups, document types, properties, lifecycles and workflows, picklists, notifications, and security
• Bulk import / export of content and data
• Ad hoc training of users and administrators
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments
• Creation of regular and ad hoc customer reports
• Execute customer change requests

Requirements

Nice to Have

Perks & Benefits

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.