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Work From Home • Japan
Service Manager (Japan)
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RateHawkJP- Quick Apply
Join Our Team as a Service Manager at RateHawk!
Are you passionate about travel and tech? Do you speak English and Japanese fluently? We’re looking for a Service Manager to take care of our top B2B partners in Japan. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
Requirements
What You'll Do :
- Support Our Top Clients : Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
- Keep an Eye on Things : Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
- Stay in Touch : Send regular updates to clients and check in to make sure they’re happy with how things are going.
- Track Performance : Use tools like Tableau and SQL to monitor service metrics and prepare reports.
- Be Their Voice : Join client meetings, listen to their needs, and make sure their voice is heard internally.
- Work as a Team : Collaborate with ops, support, and tech teams to make service even better.
What We're Looking For :
Benefits
What We Offer :
The Process :
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!