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Mission

MISSION

As this is a newly established site, the Site Operations Manager (SOM) will be responsible for overseeing all site operations, ensuring service level agreements (SLAs) are met, and aligning stakeholder expectations, including those of customers, investors, and building owners.

A key mission of this role is to prevent P1 incidents by ensuring proper risk assessments and compliance with Health, Safety & Environment (HSE) standards. The SOM will manage maintenance vendors and site operators, lead improvements in critical infrastructure, and act as the primary liaison for customer communications related to technical matters.

The SOM also supports implementation works, including customer-led construction activities in collaboration with the Delivery team. This role requires the ability to make sound technical judgments, guide vendors, and explain technical matters to customers when needed.

Key Responsibilities

1. Site Transition and Operational Readiness

• Understand all current operations (FM, BM, Security, HSE) managed by vendors
• Conduct gap analysis on operations, budgets, systems, and organization
• Build strong relationships with the building owner's operations team and complete handover activities

2. Operational and Technical Management

3. Contract and Budget Management

4. HSE Management

5. Time & Priority Management

6. Risk Assessment and Process Development

7. Customer-Facing and Implementation Support

Outcome

OUTCOMES

The team

THE TEAM

This role sits within the Site Operations team and reports to the Site Manager. The team is responsible for managing mission-critical facilities within the data centre. As a key member, the SOM will guide vendors, implement technical and contractual controls, and manage risks with Colt’s values in mind.

The SOM will also interact with :