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Packet / IP and WDM T2 deploy& customer support Engineer

Packet / IP and WDM T2 deploy& customer support Engineer

Ribbon Communications Operating CompanyTokyo, Tokyo, Japan
21日前
職務内容の詳細

Roles and Responsibility

  • Tokyo, Japan base customer support engineer responsible for Japanese market as a primary market and in the Region when support is needed (Region means : SEA, China, Taiwan, Korea, Australia & New Zealand).
  • Responsible for delivering project from technical / engineering point of view on time and as per customer and partner expectations.
  • Work with internal Ribbon Engineering teams in preparation and support of Customer field Deployment and Technical Support activities
  • Secure that Commissioning of DWDM and Packet IP equipment including node power-up, DCN setup, Shelf and card commissioning, Optical Transport and Optical Switch commissioning are performed with the right technical skill and on time
  • Understand and able to operate with NMS and / or Optical Management systems
  • Understand Service setup per node and network from 10G to 400G traffic transmission
  • End to End network service and protection switch setup and testing
  • Understand Network Integration testing with 3rd party vendor Optical equipment
  • Secure Documentation of all commissioning procedures and test results as required by Customer
  • Ribbon DWDM / OTN covered are Long haul, Metro and Access Optical Transport and Switch products
  • Work in conjunction was local Optical Design Specialist Engineer on specific customer requirements
  • Ability to also expand skills and knowledge across Ribbon’s Neptune Packet platforms

Main Interfaces in / outside Ribbon :

  • Internal Ribbon organizations : T3, R&D, Engineering, Sales, Project Management and more.
  • Ribbon Customers

    • Qualification

  • B.E. / B. tech / Degree in Electronics or Electronics & Telecommunication.
  • 6-8 years hands-on experience in working with Network Management System, including Orchestrators, SDN controllers and DWDM technology. This includes Testing, Field as well as NOC
  • Wide Knowledge on NMS Components, DWDM technology, provisions, commissioning, Protection Mechanism, related products & technologies is must
  • Packet (IP and Layer 2) skills is highly recommended. Packet skill means understanding of IP services, Traffic Engineering and IP architecture, including TDM Migrations. In addition to having a clear understanding of 5G MBH and Front Haul, the basics of 5G Packet Core & MEC.
  • Candidates having a customer service orientation / having experience as customer interface.
  • A technical support role will be preferred.
  • Excellent Verbal and written communication skills in both Japanese and English.
  • Domain Knowledge
  • Hands-on experience on implementation and maintenance of Optical DWDM Network and packet-based technologies.
  • Good Understanding of NMS protocols, NBI, SBI and applications
  • Good understanding of WDM and Packet / IP product testing with customer as a part of Network Production Introduction
  • Familiar with test procedures, test scope for DWDM / OTN managed network and Packet / IP network.
  • Knowledge on building Project Book - Network BOM, topologies, Channel Maps, As Built Diagrams, etc.
  • Working with Visio, Excel, Word and organizing Documents for End User.

    • The successful candidate must be eligible to work in Japan.

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    Customer • Tokyo, Tokyo, Japan