Client Solutions Associate (Tokyo, Japan - April 2026)

Responsibilities

FactSet’s Client Solutions Associates are the essential connection between our clients and our software business. Their expertise ensures that FactSet’s client service is unrivalled in the industry and means we have a client retention rate over 90%.

Our Client Solutions Associates deliver excellent customer service, are naturally good relationship builders and have a keen eye for detail. They are inquisitive, data literate and effective problem solvers. Combining knowledge of the industry and technical expertise, Client Solutions Associates work closely with our investment management and investment banking clients to ensure that they are seamlessly integrating our software into their investment process.

Our consultants provide consulting and support to financial professionals who use FactSet. It is a comprehensive financial information terminal that integrates hundreds of financial and economic databases with the industry's leading financial analysis applications.

Clients : Our main clients are financial institutions such as asset management companies and securities companies.

Consulting and support Department : We communicate with users by phone, email, visits, etc. to :

Support for obtaining data from terminals or feeds

Create analytical models using Excel

Support for using analytical tools such as portfolio analysis and quantitative analysis

Conduct training for clients and seminars

Developing a deep knowledge base across our business, products, and clients

Working on large scale projects that optimize our clients’ workflows

Visiting clients in their offices to provide on-site consultation and training

Training clients at their desks or in groups

Managing a group of accounts assigned to you, ensuring that the relationship is healthy and that clients are getting the most out of the system.

Training] Immediately after joining the company, you will participate in a 7-week training program in Asia Pacific. (2 weeks on-site training at the Manila Training Center + 5 weeks remote participation in Tokyo) After that, you will receive training in the Tokyo office, online learning, and secondary training programs.

We welcome ambitious, team players with proven ability to take initiative and find creative solutions. Applicants must have a genuine interest in Finance, as well as the desire to continually learn and develop in an ever-changing environment.

In addition we require :

A bachelor's degree or equivalent

Strong numeric, analytical & problem solving skills

Language Level : Japanese - Native Level, English - Business Level

Exceptional communication skills

Experience in a client / customer facing role, or a desire to excel in this area

A strong knowledge of PC applications, in particular Microsoft Excel

A commercial attitude

Proof of work eligibility in Japan​

Although FactSet considers ambitious graduates from any discipline and candidates with industry experience, we favour those with a background in finance, business, IT, mathematics or economics.

Company Overview :

FactSet (NYSE : FDS | NASDAQ : FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at and follow us on and .