CSR

Customer Service Representative Maintains direct contact with customers before and / or after the sale, via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relations (CRM) with clients / customers, which can substantially affect service and / or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and / or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Education / Experience : Typically requires a Bachelor's degree with 0-1 year of professional experience.