Technical Support Specialist

Technical Support Specialists – Japan

Be part of an innovative forward-thinking company

Who We Are?

Originally, the manufacturer of one of the world's first electronic key management systems in 1994 - Traka, an Assa Abloy company, is the global leader in intelligent management solutions for keys and equipment. Our solutions help all types of organizations better control their important assets, improving productivity and accountability, and reducing risk in critical processes.

We operate in a wide variety of channel markets such as Data Centres, Government, Ministry of Defence, Police, Prisons & correctional facilities, Airports, Hospitality, Energy & Utilities, Banking, Healthcare, Distribution & logistics Centres, Education and others.

Traka became part of ASSA ABLOY in April 2012, who are a more than eight billion Euro organisation and the global leader in access solutions. Every day we help people feel safe, secure, and experience a more open world. ASSA ABLOY products can be seen and used everywhere you go in your daily life from brands such as Yale, HID and others.

We continuously invest in the development of our technology to provide leading, innovative, secure, and effective real-world solutions to the challenges that organizations face in managing keys and equipment, which have such a high impact on the way their organization is run. Our solutions are tailored to customer needs and requirements, providing the most value and impact on their business.

Traka is a global organization with local support, working to defined processes so that we are local when you need us and global when it counts.

Traka is now part of ASSA ABLOY Global Solutions, dedicated to reimagining how people move through their world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new security solutions that create value for our clients and exceptional experiences for end users.

We are always looking for diverse, talented, energetic people with integrity and the desire to succeed. We are an equal opportunity employer offering competitive salaries and benefits in a team environment where you can freely speak across teams and departments to seek help and guidance.

Working for Traka means that you will be part of an agile environment, with innovative solutions to improve our customers' lives.

Your opportunity

As a Technical Support Specialists, you will be required to provide pre-sales and post sales technical and solution support to Traka end customers, authorized resellers, and internal regional sales teams in Japan and Asia. This task includes providing technical specification recommendation, producing system design of an integrated asset management solutions, professional services, project management off and onsite, online seminar sessions, technical consultations, presentations and solution training, technical certification and the development and management of technical certification training program and materials.

You will also be required to assist in all sales activities to develop, grow, and deliver the organization’s business goals by establishing relationships with potential clients, and arranging appointments to understand the client's individual needs and then tailor Traka solution offering to their requirement.

The role will perform responsibilities in accordance with all company standards, policies, and procedures. You will report to the Director Asia, and you possess the ability to have good people skills and confidence to communicate, present, assert and speak to all stakeholders.

It will be your mission to :

• Collaborate with Director – Asia, Technical Engineer - Asia and our partner base to grow end user accounts through identification of real solution problems and put together an integrated solution that delivers desired performance and set goals by customers.
• Provide pre-sales and in-depth on-site troubleshooting and solutions support to the region.
• Have a strong Project management and maintenance initiatives
• Actively developing solution design recommendations by studying infrastructure plans, technical specifications / requirements, and related customer documents as needed, as well as other professional and technical personnel.
• Provide requests with value proposition and information by going through requirements analysis, technical specification and system design of network-based solutions that integrates with third party HR applications and access control such as Lenel / S2, AMAG, Software House, S2 Security, Honeywell, and others that is supported by Traka.
• Be responsible for coordination of on-site proof of concept and trial installations Interface with Product Management / Engineering to conceptualize solutions and construct quality business cases to drive the product development roadmap.
• Be responsible for trade show solution planning, setup and successful showcase as required
• Develop further professional technical knowledge by actively engaging with market sector experts, consultants, and key influencers network.
• Work cohesively with regional and sales support.
• Present at training seminars and technical presentations on-site and through webinars to potential customers and current Traka users
• Execution of technical certification program to reseller channel in ASIA region and assist in formalization and maintenance of the program materials.
• Perform other duties as assigned by the Director - Asia from time to time when required.

What you will need...

Essential skills and experience

Physical Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately quiet. The work environment is primarily indoors. The position does require extensive travelling (up to 70%) around the Asia region on business as appropriate. The position also requires a flexible approach to working hours.

Important Notices :

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the property. Team member is required to sign this document in the space provided below, acknowledging receipt and comprehension of this job description.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.