Technical Support Engineer – Data Integration

Description

What makes us Qlik?

A Gartner Magic Quadrant Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI / ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

TheSenior Technical Support Engineer – Data Integration role

At Qlik, our support Technicians are our HEROES. That is because our technicians do more than manage complex technical support cases. They are determined, resilient and have an unshakable positive mindset. Our teamin APACconsists of more than 50support professionalsfrom multiple international backgrounds, who work and play closely together. We have a larger Global support team that we interact with daily, with locations in Barcelona,Lund,Sydney, Tokyo, USA and Bangalore India. We think you will love it here!

What makes this role interesting and how you will make an impact :

• The Senior Technical Support Engineer teamwill provide telephone, screen sharing, and ticket-based support for our customers.
• Troubleshoot customer submitted problems by working together with our customers in a collaborative manner.
• Keeps customers updated regularly with the current state of their tickets.
• Investigate customers’ current situation and desired end state understand our customers’ needs and problems.
• Provides world class customer experience by as delivering satisfaction to every case for every customer.
• Interact with customers, understanding their problems and needs.
• Seeks workarounds and communicates technical solutions to the customer.
• Remain current with the Data Integration product functions and features, and with related technologies in the DI ecosystem.
• Participate in the 24
• 7 support on call duty for production down tickets.
• Reproduces customer problems in the lab.
• Assists in translating the customer problem into suitable technical terms for the R&D Support team to work on.
• Exhaust all efforts according to the working procedures before escalating a case.
• Maintain a shared knowledge base across the team by writing technical solution articles, documenting lessons learned from support cases and participating in weekly meetings.
• Keep case summaries on cases for escalations and continuity.
• Maintain coherent working procedures to reflect professional attitude and maintain efficiency.

We’re looking for a teammate with :

Thelocation for this role is :

Tokyo, Japan

Apply now and help change how the worldtransforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are :

Find out more about life at Qlik on social : , , , and , and to see all other opportunities to join usand our values, check outour .

What else do we offer?

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and / or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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