IT Solution Architect – ServiceNow

Description and Requirements

Employer :   Lenovo Japan, LLC

Work location :   Akihabara UDX (Tokyo); (3 onsite and 2 remote days in a week could be applicable)

Smoking :   Not allowed in the office, but smoking room is available in 5th floor of Akihabara UDX

Employment condition :  Permanent Staff (Probation period : 6 months)

Expected salary :  Depending on the current salary and experience, we would make our decision

Overtime allowance :  Not applicable

Working hours :    9 : 00-17 : 45 (Rest time : 1 hour (12 : 00-13 : 00))

Holidays :   Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holiday

Social insurance and benefits : Comprised of Pension, Health, Unemployment and Worker's Accident Compensation, Defined-contribution pension, property accumulation savings, Lenovo employee group life insurance, etc.

Key Responsibilities

• Lead the solution architecture across multiple ServiceNow domains including ITSM, CSM, ITOM, HAM / SAM, and Security Operations (SecOps).
• Experience in integration and Service Portal is MUST to have for this role.
• Ability to debug issues, bugs and provide technical support to the functions built within the platform
• Ability to code and configure is MUST for this role
• Work closely with pre-sales team to understand the technology requirements from SOW and provide / validation solutions to meet business need.
• Experience in designing architecture diagram, data modelling and writing technical specification
• Define and enforce ServiceNow platform best practices, development standards, and technical architecture principles.
• Conduct code and configuration reviews, ensuring alignment with enterprise design patterns and compliance standards.
• Serve as a technical design authority, contributing to and chairing architecture / design review boards.
• Guide solution development through early-stage delivery, ensuring reusability and performance.
• Mentor and train technical leads and developers; uplift platform knowledge and capability across teams.
• Collaborate with Offering, Engineering, and Delivery leads to bridge GTM vision with technical feasibility.
• Evaluate new ServiceNow platform capabilities and adjacent AI / workplace technologies for strategic adoption.

Required Qualifications :

Certifications :

Additional Locations :