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IT Solution Architect – ServiceNow

IT Solution Architect – ServiceNow

LenovoChiyoda-Ku, Tokyo, Japan
16日前
職務内容の詳細

Description and Requirements

Employer :   Lenovo Japan, LLC

Work location :   Akihabara UDX (Tokyo); (3 onsite and 2 remote days in a week could be applicable)

Smoking :   Not allowed in the office, but smoking room is available in 5th floor of Akihabara UDX

Employment condition :  Permanent Staff (Probation period : 6 months)

Expected salary :  Depending on the current salary and experience, we would make our decision

Overtime allowance :  Not applicable

Working hours :    9 : 00-17 : 45 (Rest time : 1 hour (12 : 00-13 : 00))

Holidays :   Saturday, Sunday, national holidays, year-end holiday, established anniversary day, special holiday, and compensatory holiday

Social insurance and benefits : Comprised of Pension, Health, Unemployment and Worker's Accident Compensation, Defined-contribution pension, property accumulation savings, Lenovo employee group life insurance, etc.

Key Responsibilities

  • Lead the solution architecture across multiple ServiceNow domains including ITSM, CSM, ITOM, HAM / SAM, and Security Operations (SecOps).
  • Experience in integration and Service Portal is MUST to have for this role.
  • Ability to debug issues, bugs and provide technical support to the functions built within the platform
  • Ability to code and configure is MUST for this role
  • Work closely with pre-sales team to understand the technology requirements from SOW and provide / validation solutions to meet business need.
  • Experience in designing architecture diagram, data modelling and writing technical specification
  • Define and enforce ServiceNow platform best practices, development standards, and technical architecture principles.
  • Conduct code and configuration reviews, ensuring alignment with enterprise design patterns and compliance standards.
  • Serve as a technical design authority, contributing to and chairing architecture / design review boards.
  • Guide solution development through early-stage delivery, ensuring reusability and performance.
  • Mentor and train technical leads and developers; uplift platform knowledge and capability across teams.
  • Collaborate with Offering, Engineering, and Delivery leads to bridge GTM vision with technical feasibility.
  • Evaluate new ServiceNow platform capabilities and adjacent AI / workplace technologies for strategic adoption.

Required Qualifications :

  • 8–12 years of ServiceNow experience, including 3+ years in architecture or solution leadership roles
  • Strong hands-on knowledge across ITSM, ITOM, HAM / SAM, and Security Operations (SecOps)
  • Proven ability to lead solution design workshops, build technical blueprints, and translate business needs into scalable architectures
  • Proficiency in ServiceNow scripting (JavaScript, Glide), REST / SOAP APIs, and CMDB / data modeling
  • Fluent in English and Japanese communication

    • Certifications :

  • Certified Implementation Specialist (CIS) – Minimum 2 domains
  • Certified Application Developer (CAD) – Required
  • Architect Path Certification (preferred)
  • ITIL v4 Foundation – Preferred
  • CTA (Certified Technical Architect) – Highly desirable but not mandatory

    • Additional Locations :

  • Japan - Tōkyō - Chiyoda-Ku
  • Japan
  • Japan - Tōkyō
  • Japan - Tōkyō - Chiyoda-Ku
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    Solution Architect • Chiyoda-Ku, Tokyo, Japan

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