IT Engineer

The Role

We are seeking an in office, hands-on IT Engineer (End User Services) to support our employees in our Tokyo office and throughout the APAC region. The ideal candidate will possess a broad skillset in End User Support and IT Infrastructure, demonstrating a self-starter attitude who can efficiently manage daily operations while also planning and working towards long-term IT goals. Your day-to-day role will involve managing end-to-end desktop support, from procurement to deployment, and ensuring our users have the necessary IT services and support to be productive across Japan and the wider global region.We are looking for a resourceful and technical individual who thrives in a dynamic, multinational environment. The successful candidate will be cool under pressure and exhibit a high sense of autonomy and job ownership. Since English is our primary support language globally, fluency in English is essential to effectively communicate and collaborate with our international teams and users. A strong service focus and customer-first mentality are also crucial, as is a desire to grow your career alongside the business in the region.

What You'll Do

• Interact with internal clients to help resolve all levels of IT-related issues and provide answers in a timely manner
• Executive support as needed
• IT account and asset management for onboarding / offboarding of employees
• Diagnosis and repair of end-user devices
• IT ticket management
• Resolution of escalated technical IT matters
• Manage and deploy corporate PCs / Macs
• Support company events
• Support conference room hardware (Zoom Rooms) setups and troubleshooting
• Coordinate warranty repairs
• Ship, recycle, and dispose of devices
• Assist in the management of hosted IT applications (Google G Suite, O365, Zoom, Okta, etc.)
• Participate in staffing the Virtual Walk-up (open Zoom Room) for end users that need help
• Provide occasional on-call weekend support
• Look for ways to improve current processes and make suggestions on improvements

Requirements

Nice to Have

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.