Senior Customer Success Manager, Enterprise

What can you tell your friends

when they ask you what you do?

As a Customer Success Manager at data.ai, you will work with a portfolio of clients and be accountable for driving the adoption, engagement, renewal, and growth of our platform and data set. You will partner with the Account Management Team to build relationships and uncover the pain points of your clients and show them how they can drive business value while using the data.ai platform.

We are an exceedingly collaborative team with a focus on results and client-centricity. This position will put you at the forefront of the fast-growing mobile and big-data industries and allow you to work with the most dynamic companies in the world—those who are working on the next big thing.

Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure, and thrive on driving results with our customers. This is a sales and client relationship role, not technical support.

To ensure we execute on our values we are looking for someone who has a passion for :

• Develop trusted advisor relationships with decision makers and executives mostly from mobile internet tech companies
• Leverage digital tools to develop your customer success plans, and help customers drive business value from the data.ai platform
• Ensure the customer success plan is being executed. Able to manage client onboarding processes have a strong knowledge of our data, methodology, and visualization tools, and be able to explain to internal and external stakeholders
• Develop best practices with various verticals and share them with your customer efficiently
• Able to identify at-risk accounts and turn around those accounts
• Responsible for key customer success metrics, including customer renewal and network expansion You should recognize yourself in the following…
• You are driven by a passion for innovation that pushes us closer to our vision in everything we do. Centering around our purpose and our hunger for new innovations is the foundation that allows us to grow and unlock the potential in AI
• You are an Ideal Team Player :
• You are hungry and no, we are not talking about food here
• You are humble, yet love to succeed, especially as a team!
• You are smart, and not just book smart, you have a great read on people
• Japanese is your native language, exceptional oral and written English skills
• At least 2 years of experience in an Enterprise account management / customer success role OR experience in a management consulting role with a direct impact on clients
• Experience in the Mobile / Gaming or Data industry is a plus
• Business savvy - the ability to understand an industry's value chain and quickly catch the industry dynamic. Also being able to translate customers’ business agenda into data and offerings in a good manner
• Problem-solving capability - recognizing the essential characteristics between things, also being able to use creative, abstract, and inductive methods to find the key or potential problems when faced with complex problems
• Polish and credibility with C-level executives - the ability to develop Exec alignment within strategic accounts
• Strong relationship-building and management skills
• Highly self-motivated and goal-driven (quota-driven)
• Energy and creativity are key characteristics that describe you and the projects you lead. You make it happen. Boom!
• You’re an app fanatic, positively curious, and a technology enthusiast

Some of the total rewards we offer…