Voice Engineer - Vice President

Company

Jefferies, a global investment bank and securities firm, has served companies and their investors for nearly years. Headquartered in New York City, with offices in more than cities around the world, Jefferies provides clients with capital markets and financial advisory services, institutional brokerage, securities research and asset management. The firm is a leading provider of trade execution in equity, high yield, convertible and international securities for institutional investors and high net worth individuals.

Team

At Jefferies, the implementation and support of technologies that serve as a business differentiator are an integral part of our mission. The global infrastructure team, part of the IT organization, has an objective to deliver world-class IT products and services to our global business partners.

Role Description

The Voice Engineer will be responsible for the implementation and ongoing management of the voice system for Asia based in Tokyo. This includes onsite in Tokyo and remote support of the IPC Unigy system, Cisco Telephony System, NICE Voice Recording / Assurance and voice circuit management across the rest of APAC. The successful candidate will work closely with IT teams, vendors, and end-users to provide high-quality voice communication solutions that enhance the operational efficiency and care delivery within the organization

Weekend work and remote on call support required. The candidate should have a minimum years of relevant experience in the Financial Services industry.

The candidate will report globally to the Head of Telecom & Multimedia in New York and locally report to the Head of infrastructure in Asia based in Hong Kong.

Key Responsibilities

• Perform regular maintenance, updates, and troubleshooting of the voice system
• Monitor system performance and proactively address potential issues to minimize downtime and service disruptions.
• Provide support for voice communication system and work closely with users and helpdesk to resolve issues.
• Conduct training sessions for end-users and general IT staff to ensure effective use and management of the voice systems.
• Document system configurations, processes, and procedures, ensuring up-to-date knowledge base articles for the IT team.
• Closely work with infrastructure and security team to ensure the voice systems are integrated & aligned with overall IT infrastructure.
• Collaborate with vendors and service providers to manage service agreements, upgrades, and technical support.
• Communicate voice system updates, changes, and best practices to stakeholders the firm
• Coordinate with circuit installations, changes, and disconnects with vendors
• Participate in voice-related projects, ensuring they are completed on time, within scope, and within budget.

Qualifications and Skills