Talent.com
This job offer is not available in your country.
Relocate to Malta Service Delivery Manager (Consulting / Big4)

Relocate to Malta Service Delivery Manager (Consulting / Big4)

Black Pen RecruitmentTokyo, Tokyo, Japan
30+ days ago
Job description

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. As they continue to grow and strengthen their support and managed services offerings, they are seeking an experienced Service Delivery Manager to join their team.

Job Type : Full Time

Work Place : Onsite

Location : Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

  • Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager / director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

Responsibilities

  • Provide end to end ownership of customer service contracts
  • Building relationships with customers to ensure renewals year on year of managed service contracts
  • Financial Responsibilities for the commercial elements of the customer service contracts
  • Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
  • Coordinate effort and liaise between onshore, nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalised creation and ownership with end customers
  • Working as a team to make sure continual improvement of our service
  • The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times
  • Microsoft Business Solutions Overview

    Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.

    This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

    #Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.

    Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

    Create a job alert for this search

    Service Delivery Manager • Tokyo, Tokyo, Japan

    Related jobs
    BizOps Manager(請求管理マネージャー)

    BizOps Manager(請求管理マネージャー)

    TableCheckChiyoda City, Tokyo, JP
    Quick Apply
    Founded in 2011, TableCheck is a tech start up company that provides solutions and products to restaurants and hospitality businesses around the world. Part of TableCheck’s mission is to change the ...Show moreLast updated: 30+ days ago
    Sales Lead (Strictly English Speaking)

    Sales Lead (Strictly English Speaking)

    RM Staffing B.V.Inzai City, 12, JP
    Head of Sales – Data Center & IT Services.Remote / EU timezone preferred.Base + Commission per contract.English (CV / Resume required in English). Ready to take full ownership of sales in a high-i...Show moreLast updated: 30+ days ago
    Territory Sales Engineer - Urgently Hiring!

    Territory Sales Engineer - Urgently Hiring!

    HenkelYokohama, Kanagawa, Japan
    GSA – Group Selling Activityという)を担当技術員(AE – Application Engineerという)とともに計画し、顧客の要望、困りごとを解決し、販売増につなげる.Triple two philosophyを推進する多様な国内外の成長機会. Henkelマッチングシェ ア(追加の株式付与、従業員出資の33%).Henkel は、多種多様なバックグラウンド、も...Show moreLast updated: 30+ days ago
    カスタマー担当兼オペレーションマネージャー

    カスタマー担当兼オペレーションマネージャー

    DRS Holding AGMiyashiro, 11, JP
    DRS Automotive Solutions Japan株式会社は、ドイツ発の国際企業「DRSグループ」の日本法人です。世界各国で自動車の無塗装へこみ修理(Paintless Dent Repair:PDR)やスマートリペア、AIによる雹害診断サービスを提供しており、保険会社、自動車メーカー、ディーラー、板金工場などから高い信頼を得ています。現在、日本市場での急成長に伴い、新しいメンバー...Show moreLast updated: 30+ days ago
    Data Center Procurement Killer!

    Data Center Procurement Killer!

    RM Staffing B.V.Inzai City, 12, JP
    Reboot Monkey is a leading provider of comprehensive data center management solutions, offering services such as managed colocation, smart hands, and rack and stack solutions.We ensure fast deploym...Show moreLast updated: 9 days ago
    • Promoted
    Project Manager (Project Delivery)(Relocate to Malta / Big4)

    Project Manager (Project Delivery)(Relocate to Malta / Big4)

    Black Pen RecruitmentTokyo, Japan
    Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the abili...Show moreLast updated: 30+ days ago
    • Promoted
    BizOps Manager(業務管理マネージャー)

    BizOps Manager(業務管理マネージャー)

    TableCheckChiyoda City, Tokyo, Japan
    TableCheckは「Dining Connected〜世界中のレストランとゲストをつなぐプラットフォーム〜」をミッションに掲げる日本発のレストランテックカンパニーです。私たちは、テクノロジーを駆使して次世代の「おもてなし」を実現し、飲食店向けの予約・顧客管理システムやユーザー向けの飲食店検索・予約ポータルサイトを提供しています。24時間365日リアルタイムで空席情報を把握することで、飲食...Show moreLast updated: 30+ days ago
    Territory Sales Engineer - Now Hiring!

    Territory Sales Engineer - Now Hiring!

    HenkelYokohama, Kanagawa, Japan
    GSA – Group Selling Activityという)を担当技術員(AE – Application Engineerという)とともに計画し、顧客の要望、困りごとを解決し、販売増につなげる.Triple two philosophyを推進する多様な国内外の成長機会. Henkelマッチングシェ ア(追加の株式付与、従業員出資の33%).Henkel は、多種多様なバックグラウンド、も...Show moreLast updated: 30+ days ago
    • Promoted
    Japanese Client Service Relationship Manager

    Japanese Client Service Relationship Manager

    Fisher InvestmentsYOKOHAMA, Kanagawa, Japan
    The Fisher Investments Japan (FIJ) Client Service Relationship Manager serves as the main point of contact for Asia-based institutional clients, including Japan, China, and Korea.Reporting to the F...Show moreLast updated: 15 days ago
    サービス エンジニア

    サービス エンジニア

    Zhejiang Dingli Machinery Co.,ltdAgeo, Saitama, JP
    Quick Apply
    Dingli社は、空中作業プラットフォームの世界トップ3メーカーの1つです。dingliは新エネルギー業界のリーダーであり、電気、ディーゼル、ハイブリッドシリーズなどを含むモジュラーブームシリーズ(16 ~ 44メートル)の世界唯一のメーカーです。. Dingli is one of the global top three manufacturers of aerial work platf...Show moreLast updated: 30+ days ago
    Quality Manager - Yokohama

    Quality Manager - Yokohama

    Telix横浜, 石川県, JP
    Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the prom...Show moreLast updated: 30+ days ago
    Technical Service Manager

    Technical Service Manager

    Pacifica ContinentalTokyo, JP
    Quick Apply
    Job Details Location : Tokyo, Japan.Type of Employment : Full-time / Permanent.Responsibilities Provide ESS technical solutions for the ROA region based on support from the HQ solution team.Make ESS te...Show moreLast updated: 30+ days ago
    Sales Engineer, APP - Urgently Hiring!

    Sales Engineer, APP - Urgently Hiring!

    HenkelYokohama, Kanagawa, Japan
    Direct field sales as an expert for Paper and Flexible packaging market in Japan.Executes local sales plans in line with SBU strategy to maintain, develop existing customers and acquire new custome...Show moreLast updated: 30+ days ago
    • Promoted
    Japanese Client Service Associate

    Japanese Client Service Associate

    Fisher InvestmentsCHIBA, Chiba, Japan
    As a Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. Expect a dynamic day-to-day, where you wil...Show moreLast updated: 15 days ago
    セールスエンジニア

    セールスエンジニア

    Sécheron Hasler GroupAtsugi, Kanagawa, JP
    Quick Apply
    AGは、鉄道技術分野において130年以上の歴史を誇るスイスの企業です。鉄道車両向けオンボード電子機器の分野で世界をリードしており、製品ポートフォリオも着実に拡大しています。世界中で「ハスラー」の名は、鉄道業界におけるスイス品質の代名詞として知られています。本社はスイス・ベルンにあり、このたび東京オフィスにて、意欲的でダイナミックなセールスエンジニアを募集しています。.Show moreLast updated: 30+ days ago
    Sales Engineer, APP - Now Hiring!

    Sales Engineer, APP - Now Hiring!

    HenkelYokohama, Kanagawa, Japan
    Direct field sales as an expert for Paper and Flexible packaging market in Japan.Executes local sales plans in line with SBU strategy to maintain, develop existing customers and acquire new custome...Show moreLast updated: 30+ days ago
    Customer Success Manager

    Customer Success Manager

    Board InternationalTokyo, JP
    Quick Apply
    At Board, we power financial and operational planning solutions for the world’s best brands.Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profita...Show moreLast updated: 15 days ago
    Sales Engineer, APP

    Sales Engineer, APP

    HenkelYokohama, Kanagawa, Japan
    Direct field sales as an expert for Paper and Flexible packaging market in Japan.Executes local sales plans in line with SBU strategy to maintain, develop existing customers and acquire new custome...Show moreLast updated: 30+ days ago