ThousandEyes Customer Success- Digital Scale Specialist (Japan).

Cisco ThousandEyesは、インターネット、クラウド、企業ネットワーク全体を可視化し、デジタル体験をエンドツーエンドで保証するプラットフォームです。エージェント（クラウド／エンタープライズ／エンドポイント）を使って、リアルタイムなネットワーク経路やパフォーマンス、アプリやSaaSの応答性などを計測し、AIによる問題検知と自動化対応を実現します。これにより、企業はユーザーの体感品質を正確に把握し、トラブルの根本原因を突き止めやすくなり、ネットワークの問題解決やパフォーマンス改善を迅速に行えるようになります。

• KPI（開封率、クリック率、NPSなど）のモニタリングとレポート作成
• SaaS業界でのカスタマーサクセス、デジタルマーケティング、またはデータ分析の経験（3〜5年）
• Tech Touch）の知識と実践経験
• Groove、Catalyst等）の使用経験
• SalesforceやClariなどのCSツール経験がある方歓迎
• SaaSインフラツールに関する知識があれば尚可

Who We Are

The name ThousandEyes was born from two big ideas : the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business.

About The Role

The Digital CSM is responsible for overseeing the entire customer lifecycle by leveraging technology, automation, and data to create a seamless experience across onboarding, adoption, and renewal phases. You will proactively engage with customers digitally, ensuring they receive value and meet their goals without the need for constant one-on-one communication. This role is key to scaling our customer success efforts and optimizing engagement while maintaining the human touch.

What You’ll Do

Qualifications

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification . Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.