Talent.com
Daijob
Customer Support (Korean speaking) - Fintech Company!Daijob • 日本 東京都
Customer Support (Korean speaking) - Fintech Company!

Customer Support (Korean speaking) - Fintech Company!

Daijob • 日本 東京都
30+ days ago
Job description

仕事内容

You will be the first person customers connect with and the one to guide them through their payment process. You will liaise closely with all departments, work on uncovering customers' needs and providing tailored solutions.


Description

As part of the customer service Team, you will be handling the following main responsibilities:

* Develop a thorough understanding of the company's products, services, and policies to provide accurate, efficient and personalized solutions
* Handle customers' questions and concerns by phone, chat, email

*The majority of the customers are from other APAC countries, therefore communication is mostly handled in English.

* Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
* Conduct daily follow-up with previously unresolved requests.
* Collect feedback to better understand payment issues and payer trends


Profile

* Good communication skills, customer service oriented
* Customer service experience is preferred but not mandatory
* Fluent level of English to be able to communicate with both clients and with management abroad
* High business level of Japanese is mandatory


Job Offer

* Generous wfh system, potentially full remote with occasional office visits
* An excellent and well-structured training system
* A supportive work environment where growth and development are encouraged
* Opportunities for professional growth and development and internal transfers



We encourage all qualified candidates who can contribute to the company's success and growth to apply for this exciting role in financial services!


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675. 企業について
（社風など） The company is a global fintech company that provides payment solutions - cross-border payments. 応募条件 ・ Good communication skills, customer service oriented
・ Customer service experience is preferred but not mandatory
・ Fluent level of English to be able to communicate with both clients and with management abroad
・ High business level of Japanese is mandatory 英語能力 日本語能力 年収
Create a job alert for this search

Customer Support (Korean speaking) - Fintech Company! • 日本 東京都

Similar jobs

Japanese-speaking Senior Product Designer (AI Solutions for Legal)

MatchaTalentYokohama, Kanagawa, Japan
Quick Apply

The candidate required to work at Tokyo, Japan.Our client is a rapidly growing global LegalTech and AI software company headquartered in Tokyo and San Francisco, specializing in AI-powered contract... Show more

Japanese-speaking Technical Consultant – Cloud & Infrastructure Solutions

MatchaTalentYokohama, Kanagawa, Japan
Quick Apply

The candidate required to work at Tokyo, Japan.Our client is a leading global IT services and digital transformation enterprise operating at the forefront of enterprise computing, cloud-native infr... Show more

Japanese-speaking Business Technology Solutions Consultant

MatchaTalentYokohama, Kanagawa, Japan
Quick Apply

The candidate required to work at Osaka, Japan.Our client is a globally recognized management consulting and technology consulting firm specializing in advanced analytics, AI-driven transforma... Show more

Japanese Institutional Translator

Fisher InvestmentsYOKOHAMA, Kanagawa, Japan

As part of the firm's in-house translation team, you will provide translation services to internal clients across Fisher Investments Institutional Group’s Sales, Service, Research, Content, Marketi... Show more

 • Promoted

Alarm Center Executive (Emergency Assistance - Insurance Company)

MatchaTalentYokohama, Kanagawa, Japan
Quick Apply

This company is a globally recognized assistance services and travel insurance organization originating from France and operating as part of one of the world’s leading international insurance group... Show more

Japanese-speaking Enterprise Architecture Consultant – Cloud & AI Solutions

MatchaTalentYokohama, Kanagawa, Japan
Quick Apply

The candidate required to work at Tokyo, Japan.Our client is a leading global IT services and digital transformation enterprise operating at the forefront of cloud computing, enterprise modernizati... Show more

Japanese-speaking Data Consultant (Storage & Computing Solutions)

MatchaTalentYokohama, Kanagawa, Japan
Quick Apply

The candidate required to work at Tokyo, Japan.Our client is a leading global IT services and digital transformation enterprise operating at the forefront of enterprise technology, cloud-native inf... Show more

Associate Sales Relationship Manager

Fisher InvestmentsYOKOHAMA, Kanagawa, Japan

The FIJ Associate Relationship Manager is a professional level employee responsible, alongside the FIJ Sales Relationship Manager, for coverage of Japanese institutional prospective clients.Reporti... Show more

 • Promoted

Engineering Manager, Core Banking (Relocate to Singapore)

Airwallex東京都, JP

Airwallex is the only unified payments and financial platform for global businesses.Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses ... Show more

Japanese-speaking Analytics Engineer (AI Solutions for Legal)

MatchaTalentYokohama, Kanagawa, Japan
Quick Apply

The candidate required to work at Tokyo, Japan.Our client is a globally recognized LegalTech and AI-driven SaaS company specializing in intelligent contract review systems, legal workflow automatio... Show more

Korean Game Presenters: $3,100 Tax-Free in the UAE (2026)

Velenosi&MeredithTokyo, Kantō, Japan
Quick Apply

Korean-Speaking Game Presenter.Start Date: June or later intake in 2026.Fluent in Korean? Join a fast-growing international Live Gaming studio in the UAE! Fully training provided!.Host live online ... Show more

Japanese-speaking Business Intelligence & Analytics Specialist

MatchaTalentYokohama, Kanagawa, Japan
Quick Apply

The candidate required to work at Tokyo or Osaka, Japan.Our client is a globally recognized management consulting and technology consulting firm specializing in advanced analytics, decision sc... Show more