Customer Support (Korean speaking) - Fintech Company!

You will be the first person customers connect with and the one to guide them through their payment process. You will liaise closely with all departments, work on uncovering customers' needs and providing tailored solutions.

Description

As part of the customer service Team, you will be handling the following main responsibilities :

• Develop a thorough understanding of the company's products, services, and policies to provide accurate, efficient and personalized solutions
• Handle customers' questions and concerns by phone, chat, email
• The majority of the customers are from other APAC countries, therefore communication is mostly handled in English.
• Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
• Conduct daily follow-up with previously unresolved requests.
• Collect feedback to better understand payment issues and payer trends

Profile

Job Offer

We encourage all qualified candidates who can contribute to the company's success and growth to apply for this exciting role in financial services!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675. 企業について

The company is a global fintech company that provides payment solutions - cross-border payments. 応募条件 ・ Good communication skills, customer service oriented

Customer service experience is preferred but not mandatory

Fluent level of English to be able to communicate with both clients and with management abroad

High business level of Japanese is mandatory 英語能力 日本語能力 年収