Agent, Air Export Gateway (Tokyo)

Job Description

• Provide excellent customer service – both internal / external.
• Effective interpersonal skills - ability to relate to internal peers at different levels as well as external customers and vendors.
• Ability to work without constant supervision - self motivated and attention to detail required. Assuming the role of a leader and taking charge of situations is also encouraged.
• Process export gateway shipments by working closely with immediate counterparts in the air export departments both TYO and OSA , booking the cargo, processing consolidation paperwork, and scanning all documents into our document imaging system.
• Maintaining positive vendor relations with our carrier partners.
• Constant communication with the warehouse staff during the consolidation process. Ensures quality and compliance as shipments are received and tendered to our vendors.
• Dispatching and overseeing all airport transfers .
• On-going commitment to quality and data integrity. Responsible for daily updating and monitoring of various reporting tools
• Detailed attention to CASS accounting and local accounting to ensure we are paying our bills timely and correctly.
• Responsible for the management of our capacity through posted consolidation schedules and in booking additional space as needed.
• Maintain and update all posted tariffs from our vendors.
• Required 52 hours of training per year.

Scope of Position

In this challenging and varied position you will be responsible for the correct receiving, processing and follow up on all air freight shipments moving through the Air Export Gateway.

Major Duties and Responsibilities

People

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Competencies

Reporting Structure