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宿泊予約 - リザベーショニスト Reservationist
SWISSOTELOsaka, Osaka, Japan7 days ago
Job descriptionResponds to alI reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Swissotel Nankai Osaka standards Follows-up on all voicemails and emails in a timely manner Assists in providing reservation related training to applicable operational departments Reviews group resumes each week and double checks VIP / staff reservations (rate, room type, billing, etc.) in PM for accuracy. Performs all duties per the Reservations Daily / Weekly / Monthly checklist. Researches and supports any / all Travel Agent commission inquiries Leads by example in demonstrating high levels of guest service, teamwork and "stepping out of the box" where possible 4～5つ星ホテルでの同様の業務経験（予約チーム） TLリンカーン Work Experience in a 4-5 star hotel in a similar role (Reservations Team) Experience within Accor is desirable English and Japanese written and verbal communication needed Experience with systems like :
Opera Cloud
- Resaweb
- TL Lincoln
- Table check
- Ikyu Restaurants
- Hot Pepper etc.
- Need to be open to change in processes based on the need of the
- Part of the International Accor global and hotel team.
- Employee meals while on shift, laundry, yearly anniversary stay.
- Career progression within the hotel and the Accor network.
- Work within a progressive team.
- 1年毎のアニバーサリーステイ。
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Reservationist • Osaka, Osaka, Japan