Customer Project Manager

Why TOMRA?

TOMRA is a world leader in optical and electronic sorting equipment. TOMRA Sorting Solutions is a dynamic company with an outstanding product line and an excellent level of customer satisfaction.

Why is it worthwhile to start and stay at TOMRA? Quite simply, we are a steadily growing international company that has retained its family atmosphere. Our corporate culture is Norwegian, which means there is no hierarchical thinking. If you are interested in titles and hierarchy you are at the wrong place here. We see a bright future in economic terms. Aside from that, it´s nice to know that our recycling machines are helping to make the world cleaner.

At TOMRA, we place significant emphasis on maximizing resource value and utilization, which contributes to the concept of the circular economy : an economic system designed to keep products, components and materials at their highest value throughout their life cycles within a closed loop.

Technology plays a crucial role in achieving this, with advances in certain fields helping to bring about new approaches that can help maximize the value of resources and – crucially – reduce waste.

OUR ROLE

TOMRA’s sensor-based solutions play a key role in optimizing resource productivity, particularly in the fields of waste management and recycling, where sensor-based technology can be used to increase precision and streamline processes.

To achieve the ambitious aim of a circular economy, it is necessary to employ state-of-the-art approaches that push boundaries, and TOMRA’s reverse vending and waste sorting solutions help to achieve this by recovering materials and providing valuable insight into the composition of these materials.

The result is a greater understanding of where efficiencies can be made to minimize costs and waste, and better utilize resources within a closed loop – further mitigating the impact of CO2 and other emissions and inefficiencies.

Join our international team in APAC, working closely with colleagues across borders and reporting directly to the  Team Lead CPM in China .

As a  Customer Project Manager  specialising in  Metal and Waste Recycling  for the  Japanese market , you will oversee projects in line with established procedures, act as the key liaison between internal and external stakeholders, monitor payments, distribute project reports, and ensure customer acceptance.

This role offers a unique opportunity to  collaborate with global experts, exchange knowledge, and grow professionally , all while making a meaningful impact in advancing the  Circular Economy .

Your tasks :

• Customer-Focused Project Management :  Independently manage and execute customer projects in metal and waste recycling, ensuring compliance with procedures while overseeing technical, commercial, and organizational aspects for successful delivery.
• Contract & Project Coordination :  Review sales inputs and contract details while managing internal projects using relevant software. Ensure seamless customer communication and collaboration for the successful execution of projects.
• Customer Engagement & Project Success :  Build strong customer relationships, providing technical consultancy on complex recycling plant designs while supporting the sales team. Ensure successful project execution within budget and timelines, meeting customer expectations, and driving continuous process improvements.
• Monitoring and Payments :  Monitor project progress, including payment processing.
• Project Closure :  Distribute project closure reports and perform post-cost calculations.
• Location :   Tokyo, Japan
• Language Skills :  Japanese (Native / Fluent), English (Full professional proficiency)
• Willingness to Travel :  50% travel, mainly in Japan
• Education :  Degree in a technical field such as Mechanical Engineering, Electrical Engineering, Environmental Engineering, or a related discipline.
• Experience :  Experience in an industrial or recycling environment is a plus.
• Technical Skills :  Ability to read mechanical drawing and wiring diagram
• Cross-Cultural Awareness :  Ability to collaborate effectively in a global environment, encouraging inclusivity, respecting diverse perspectives, and balancing global strategies with local actions.
• Customer Orientation :  Strong ability to understand and relate to local customers, recognizing their unique perspectives and cultural nuances.
• Self-Leadership :  Proactive, responsible, and committed to continuous growth and development.

We offer :