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Mgr-Loss Prevention

Marriott InternationalTokyo, Japan

30+ days ago

Job description

Job Description

Organization Description

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Description

JOB SUMMARY

Business Level Japanese is required for this position

Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the security / loss prevention or related professional area.
2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security / loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security / Loss Prevention Operations

Assists the Director of Engineering / Chief Engineer in administering fire prevention programs and emergency preparedness.

Completes all record keeping requirements in accordance with property and division standards to include the OSHA 200 log, OSHA 101, first report of injury, employee accident analysis, security analysis, key control and daily log documentation.

Conducts hazard and risk assessments at the property to include quarterly OSHA / SAFETY audits, incident tracking, and the hazard abatement process.

Demonstrates knowledge of all brand loss prevention guidelines.

Enforces random bag checks at the Loss Prevention Base Station and the red sticker policy.

Complies with applicable laws and safety regulations.

Follow proper key control guidelines in loss prevention and in the property.

Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.

Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Holds Quarterly Meetings and coordinates "Cluster" meetings through the Director of Loss Prevention.

Implements action plans to monitor and control risk.

Maintains integrity of the Loss Prevention Department through unannounced "spot checks" of the property to identify areas in need of corrective action.

Monitors all unusual activities in and around the property that would impair the well being of guests and employees.

Assists in all investigations for incidents related to both guests and employees.

Assists in all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.

Assists in the efforts of the Accident Prevention Committee.

Assists in first aid program for guests and employees.

Provides an open door policy.

Provides escorts for employees and guests.

Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.

Encourages and builds mutual trust, respect, and cooperation among team members.

Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Serves as a role model to demonstrate appropriate behaviors.

Ensuring and Providing Exceptional Customer Service

Meet quality standards and customer expectations on a daily basis.

Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.

Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

Develops liaison with local law enforcement and emergency services.

Informs and / or updates the executives and the peers on relevant information in a timely manner.

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

MANAGEMENT COMPETENCIES

Leadership

Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.

Driving for Results - Sets high standards of performance for self and / or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and / or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing - Gathers information and resources required to set a plan of action for self and / or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and / or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and / or support the goals of an organizational unit.

Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and / or others.

Business Acumen - Understands and utilizes business information to manage everyday operations.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

Security / Loss Prevention - Knowledge of the procedures and techniques for property surveillance, property locks and keys, emergency situations, and legally defensible incident, accident, and injury investigations.

Emergency Response - Knowledge of fire safety (., location of fire exits, location of fire safety equipment, and fire emergency plans), knowledge of emergency procedures related to situations such as floods, severe weather, bomb threats, robberies, and natural disasters.

Investigations / Reports - The ability to conduct legally defensible investigations including conducting interviews, information retention, preservation of evidence, and writing of reports. This includes working with insurance companies on the claims process.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software (., personal computers, word processing software, Internet browsers, .

Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

Writing - Communicates effectively in writing as appropriate for the needs of the audience.

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Prevention • Tokyo, Japan

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