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Operations Manager
SnaphuntJapan30+ days ago
Job descriptionTeam Management : Responsible for managing and developing the operational team, including recruitment, training, and performance evaluations of team members. Resource Management : Manage human resources, technology, and infrastructure to support an efficient Customer Care operation. Performance Monitoring : Continuously monitor and analyze Customer Care performance, including service levels, productivity, efficiency and quality. Process Development : Design, develop, and implement efficient and effective operational processes to meet Vendor KPIs. Client Relations : Build and maintain strong relationships with Vendor, serving as the primary contact for communication regarding Customer Care operations. Crisis Management : Be prepared to address and handle emergency situations or sudden changes in Customer Care operations. Reporting and Analysis : Compile routine performance reports and analyze data to identify improvement opportunities and take necessary actions. Reporting to Vendor on a timely manner and data point of teams situations that may impact to team performance or impact to overall operations Compliance and Quality : Ensure Customer Care operations comply with relevant regulations and quality standards. Continuous Improvement : Engage in continuous improvement initiatives to enhance efficiency, productivity, efficiency and client satisfaction. Candidates must possess at least a Diploma or a Bachelor's Degree. Ability to multitask, set priorities and manage time effectively Familiarity and experience with a smartphone, online shop and other online apps Detail-oriented person The candidate must have a service-oriented attitude An outgoing person who is friendly but remains professional Willingness to work on a shift, including working on a holiday Knowledge of customer service practices and principles A focused attitude for solving customer’s issues quickly and comprehensively Customer focus and adaptability to different personality types Ability to deal with stress and work pressure Native speaker for Japan with B1 / B2 English skill Ability to multitask and highly adaptive to constantly changing environment Excellent oral, written and interpersonal communication skills Ability to effectively manage cross-functional projects. A strong customer-service oriented mindset sets the tone for team members Ability to provide quick solutions for operational issues Intermediate to advanced reporting skills
The Offer
- Work within a company with a solid track record of success
- Excellent career development opportunities
- Leadership Role
The Job
The Profile
The Employer
Our client is a Comprehensive BPO, RPO, and Call Center Outsourcing Solutions for Growing Businesses
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Operation Manager • Japan
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