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Director – Control Management, International Card Services

Director – Control Management, International Card Services

American ExpressMinato-ku, Tokyo, Japan
13 days ago
Job description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

International Risk and Controls sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. Our organization helps our international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organisation.

The objective of the ICS Control Management Legal Entity Japan Market Team is to provide specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Legal Entity. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

ICS Control Management organization is looking for a Director of ICS Control Management Japan Market Legal Entity to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our business.

The Director, ICS Control Management Japan Market Legal Entity will :

  • Develop and maintain robust relationships, becoming a trusted specialized 1st Line of Defence (LOD) Operational Risk (OR) Partner to facilitate cross-functional collaboration and progress towards maturity and enhancement of the control environment and risk governance
  • Serve as the go-to subject matter experts on risks specific to the local market.
  • Ensure risks and issues are effectively identified, assessed, prioritised, and managed across all operational risk programs to deliver on local business, regulatory and Legal Entity obligations
  • Execute reporting and governance of forums / committees, controls, policies, issues management and measurements / OR metrics ensuring the appropriate awareness, oversight and management of operational risks.
  • Act as the central point for the business for consultation on all operational risk programs to enable BU to strengthen and embed relevant ORM considerations into processes
  • Advise topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review
  • Be a key leader for sharing insights, better practices, themes, etc. through engagement with the central program teams and other Legal Entity governance teams to support the operational risk programs and streamline processes.
  • Lead a high performing team, driving career talent progression through ongoing leadership engagement as well as a proactive and energised colleague engagement program.

Required Qualifications :

  • 6+ Years experience in operational risk management (e.g., within Risk and / or Internal Audit function) and understands critical operational risk management lifecycle activities
  • Understanding of critical operational risk management lifecycle activities
  • Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU / tech counterparts
  • Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and / or operational standards
  • Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
  • Demonstration of experience and ability to manage large teams with diverse backgrounds
  • Verbal and written fluency in both Japanese and English
  • Preferred Qualifications :

  • Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
  • Experience within financial services industry
  • Experience in at least one of the following :
  • oSupporting go-to subject matter experts in sharing subject matter expertise within the BU on specialized risks

    oFacilitating activities to comply with enterprise policies and programs pertaining to specific risk types

    oSupport advising on specialized risk types and integration into broader operational risk policies and programs

  • People management / leading experience
  • ORMCM

    We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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    Director Management • Minato-ku, Tokyo, Japan

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