Senior Collections Specialist

We are looking for Senior Collections Specialist to join our Professional Collection team in Beijing / Japan. This role plays a critical role in handling complex collection cases, involving extensive analysis, dispute resolution and negotiation with clients, aiming to optimize the collections process and speed up collection. The team consists of 8 team members and is reporting to APAC Collections Manager. We would love to speak with you if you have skills in collection.

About You – experience, education, skills, and accomplishments

• Bachelor’s Degree or equivalent in relevant field
• More than 5 years of experience in complex collection environment, familiar with the entire process of risk control and dispute resolution
• Have a good sense of collection, be willing to actively contact customers to solve the dispute and speed up collection as daily priority
• Strong communication skills and problem-solving skills are required to solve complex collection issues.
• Value in teamwork and cross-departmental collaboration, be good at leveraging resources to improve work efficiency to achieve individual and department goals
• Strong learning ability, hardworking with good sense of responsibility, be willing to accept ad hoc job
• Japanese is required as the 1st working language
• Good at office software, collection data analysis skills are required

It would be great if you are . . .

What will you be doing in this role?

About the Team

The collection team is responsible for collection in the APAC region. The team size is 8 people, working closely with clients, sales and other teams internally. We contribute to optimizing the collections process and speed up collection

Hours of Work

This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.