Lead, CX Content Creation

Job Description :

Designing & creating contents for multiple brands across therapeutic areas (TAs) in line with global / local brand strategy and Cx (customer experience) strategy, providing the right Cx to the right target at the right timing across all touchpoints – a central role in the new operating model.

Your key responsibilities :

• Analyze and outline the content strategy in line with brand and Cx strategy
• Design & create content for multiple brands across TAs based on customer insights and segmentations
• Partner with market research team to conduct Cx content testing and feedback loop
• Provide input to the global asset creation and localization
• Leverage global assets and drive rapid local content creation
• Deliver unparalleled customer experience and maximize impact

Key Performance Indicators

Number of associates : None