Assistant Reservation Manager / アシスタントリザベーションマネージャー

Job Description

below.

Job Summary

Maintain occupancy and average rate through control of room inventory.   Act as departmental liaison for sales and front office.   Run forecasting report on a daily and weekly basis.

Essential Duties and Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Ensure that standards are maintained at a superior level on a daily basis.

Forecast room occupancy on a daily and weekly basis.

Coordinate and track all advance deposits accurately.

Coordinate all group sales by tracking inventories and billing instructions.

Month-end reports tracking.

Ensure proper training of all associates in the Reservations department.

Attend all Sales & Marketing and Reservations meetings and communicate pertinent information to associates in department.

Maintain the annual calendar of sold-out dates and special event

Supervise all reservations employees.

All other duties as required.

Required Skills – General skills :

Minimum two years’ experience as a Reservations Assistant Manager or Supervisor for a luxury or ultra-luxury property.

College education preferred but not mandatory.

Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data

Technical Skills :   Advanced math skills; ability to produce complex reports using room data.

Language : Required to speak, read and write Japanese as well as English, with fluency in other languages preferred.  Fluency in Japanese is a requirement for this role.

Physical Requirements :   Must be able to exert physical effort in transporting pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications :   None required.