Director-High Jewelry and Client Relations

Overview

The Director of High Jewelry and Client Relations is responsible for driving in-region strategy and execution of client / high jewelry events, with an emphasis on new and existing client activations and bespoke experiences. He / she will lead the tactical approach in developing the HJ business performance as well as the development of a community of experts in Japan

Through extensive cross-functional partnership, he / she will focus on executing the overall client relations strategy in service of achieving Tiffany’s key results. He / she will also be responsible for partnering with the Regional Sales Directors to set Gaisho business improvement strategy and to provide necessary support including event planning, collateral and gifting development.

Key Accountabilities :

• Responsible for High Jewelry sales & business development by developing and executing effecting outreach for HNW clients
• Developing a community of High Jewelry Experts
• Partner with Merchandising and HJ team to meet and exceed clients’ needs and expectations as it related to High Jewelry assortment
• Overseeing Client Relations from end to end (identifying clients, developing and maintaining relationship before, during, and after the experience)
• Identifying a strategy to drive long term client relationships through exceptional experiences at the venue, while leveraging emotional engagement to foster brand loyalty
• Develop a unique hospitality program and propose innovative ideas to elevate the client experience.
• Partner with retail leaders to develop the selling capabilities of the High Jewelry Sales across the country in support of overall Client Relations strategy
• Work in partnership with the Global Client Relations & High Jewelry team for global events and to build a local HJ strategy for Japan, incorporating local etiquette, cultural nuance and specialized needs.
• Oversee local budget and calendar of actions / events

Qualifications :