Quality Assurance Engineer / Customer Quality Engineer

Your Job

Quality Assurance Engineer / Customer Quality Engineer

Our Team

Established in 1938, Molex is one of the world’s largest manufacturers of interconnect products and system solutions for cables, connectors, media modules, Ethernet switches and gateways.

Molex is leveraging long-standing expertise and deep experience in high-speed networking, datacom, factory automation and automotive solutions to enable the foundation of the connected and autonomous vehicle. With innovative, end-to-end data solutions for automated driving and connected vehicles in a full hardware and software network Molex is redefining the car of tomorrow.

What You Will Do

• Manage customer QNs (alerts / claim / derogation) :
• Receive QN
• Create QN report
• Contact customer (or Customer service) for further information
• Send samples of defective parts back to Molex or relevant supplier
• Assist in establishing the root cause of the problem and preparing 8D reports
• Verify the 8D provided by manufacturing plant. The quality of the 8D’s must be rated in accordance with our standard
• Manage customer portals where applicable
• Make an initial analysis of customer returned parts, including returns from OEM customers (0km failure) as well as returns from market (Field claim), and lead further analysis.
• Work with manufacturing plants and suppliers to make resolution of quality issues using 8D methodology. Represent Molex to make correspondence with customers and submit 8D report.
• Organize sorting actions on the customer side at minimum cost. Follow up the sorting costs as soon as sorting approval is provided.
• Create quality related reports for internal and external needs, e.g. internal quality reports, quality presentation to customers and so on.
• Understand, support and contribute to current Molex Total Quality Management (TQM), Six Sigma, International Standards Organization (ISO) and Environmental, and / or Health and Safety (EH&S) Management Systems by following stated policies and procedures.
• Perform other related duties as assigned by management.

Who You Are (Basic Qualifications)

What Will Put You Ahead

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.