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Implementation Consultant

Implementation Consultant

Fidel Consulting KKTokyo, Tokyo, Japan
30+日前
職務内容の詳細

Appealing Points :

  • Bilingual, Cross-Cultural Opportunity : Work in a dynamic, bilingual environment requiring both Japanese and English, providing a unique opportunity to bridge global teams and deepen cross-cultural communication skills.
  • End-to-End Project Involvement : Play a critical role throughout the project lifecycle—from requirements gathering and platform configuration to training, QA, and UAT—offering comprehensive exposure and hands-on experience in Contact Center implementation.
  • Industry-Relevant Expertise : Leverage and grow your domain knowledge in Contact Center and Telephony systems within the fast-evolving Contact-Center-as-a-Service (CCaaS) space, gaining expertise in a high-demand industry.

Annual Salary : 5 million and above

Qualification :

  • Implementation Consultant for Contact-Center-as-a-Service
  • Japanese and English language skill is must
  • Contact Center & Telephony Domain expertise
  • Contact Center Implementation and Support experience
  • Participates in requirements discovery sessions.
  • Platform and configuration consultancy.
  • Mapping of Customer use cases and business requirements to product capabilities.
  • Build Training Schedule and deliver sessions.
  • Build Platform Configuration.
  • Lead IC will act as the single point of contact (SPOC) for technical progress and demonstration of configured products.
  • Perform QA, testing and UAT.
  • 3 - 5 years

    • Japanese languages : Business-level Japanese and business-level English required..

    About Company

    This company has been certified as the “best employer” in 2020 by the “Top Employers Institute” which recognizes outstanding employers.

    A global leader in consulting, technology, outsourcing, and next-generation services. With approximately 180,000 employees worldwide, the company helps clients in more than 50 countries stay ahead of the competition. Through the co-creation of innovative solutions, they help companies transform and thrive in an ever-changing world.

    Measures against passive smoking]

    No smoking indoors allowed

    Designated smoking area

  • Skillset Required : Japanese JLPT N2, English 2, CCaaS, Perform QA, testing , UAT, Support , Implementation Consultant
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    Consultant • Tokyo, Tokyo, Japan