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IT Engineer (Helpdesk) – Bilingual (Japanese / English), Customer Support
Daijob日本 東京都30+日前
職務内容の詳細Experience working in IT helpdesk environment Proven customer service skills in an IT support setting IT Passport certification or equivalent knowledge (basic understanding of Windows OS and phone etiquette) Hands-on experience in IT support, operations, maintenance, or system implementation Strong interpersonal and communication skills to engage with both customers and internal teams Team-oriented mindset with the ability to collaborate effectively Problem-solving skills with a calm and logical approach Business-level English proficiency (spoken and written) Business-Level Japanese (N1) proficiency (spoken and written)
Job Description :
You will be responsible for helpdesk operations, providing prompt and accurate responses to customer inquiries, issues, and requests. Support will be delivered through scheduled on-site visits or full-time on-site assignments depending on the project.
Key Responsibilities :
- Handle customer inquiries and incidents via phone, email, or in person
- Register, investigate, and resolve incidents following defined procedures
- Provide clear and timely responses to users
- Prepare reports and documentation to support service quality improvements
- Create and revise operational manuals and service documentation
- Attend regular meetings with customers to provide progress updates and maintain effective communication 企業について
PTSジャパンはプロジェクトマネジメント・コンサルティング企業です。
1997年に設立以来、成長中の企業です。
3年前に独立し新規事業も展開しています。
35％が外国籍となっており、日本人社員のほとんどがバイリンガルです。
9 : 00-18 : 00
2日制（土・日・祝祭日）
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It Engineer • 日本 東京都