IT Engineer (Helpdesk) – Bilingual (Japanese / English), Customer Support

Job Description :

You will be responsible for helpdesk operations, providing prompt and accurate responses to customer inquiries, issues, and requests. Support will be delivered through scheduled on-site visits or full-time on-site assignments depending on the project.

Key Responsibilities :

• Handle customer inquiries and incidents via phone, email, or in person
• Register, investigate, and resolve incidents following defined procedures
• Provide clear and timely responses to users
• Prepare reports and documentation to support service quality improvements
• Create and revise operational manuals and service documentation
• Attend regular meetings with customers to provide progress updates and maintain effective communication 企業について

PTSジャパンはプロジェクトマネジメント・コンサルティング企業です。

1997年に設立以来、成長中の企業です。

3年前に独立し新規事業も展開しています。

35％が外国籍となっており、日本人社員のほとんどがバイリンガルです。

9 : 00-18 : 00

2日制（土・日・祝祭日）