Job Description
Purpose :
- To provide high quality service deliverables to the firm’s Real Estate (RE) Clients you are responsible for, ensuring all deliverables are met and the Clients expectations are managed and met on a day to day basis.
- This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to RE clients.
- Expected to help improve the processes and efficiencies of the department.
- Be subject matter expert of Real Estate Fund Structures accounting and administration processes.
Core Responsibilities :
Managing financial servicing for a portfolio of RE clients ensuring the smooth running of day to day relationship with Clients and consistent delivery of client reporting / information accurately and on timeBeing appointed as directors and responsible officers for RE entities in Japan to facilitate transactional requirements.Ensuring that adequate training has been received and support provided in order to complete the role and be proactive in defining areas needing attention or supportBe an ‘expert’ on designated clients including understanding technical details of their LPA, SLA, Fee Agreement and any technical nuancesMinimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all cell membersTasks / Duties : Client Delivery
Deliver timely quality service to RE Client to ensure all requests for designated clients are met, ensuring any client / investor queries are responded to within 24 hoursComplete a review on designated Client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as requiredEnsure that KPIs are developed, implemented and reported in a timely manner in accordance with agreed SLA’sPrepare periodic timetable for all client work and manage periodic process to ensure all deliverables adequately resourced and completed on timeMaintain regular contact with Client through regular and ad-hoc phone calls and emails detailing upcoming deliverables and progress thereof.Assist with new business take on where required.Management of Workflow
Work with team members on client deliverables to ensure adequate resources are allocated and fully utilisedEnsure to prepare all work to a standard suitable for client reviewPlan workloads and utilise support team / additional resources where necessary to ensure deadlines are achievedEnsure reconciled cash balances are maintained for all clients at all times.IQ-EQ Fee Management
Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes, when appropriateSystems
Understand and use best practice on Yardi, Investran and other platformsUnderstand and make best use of the functionality in our software when producing accountsEnsure Client database is up to date and accurate in systemsRisk
Ensure relevant procedures and checklists are adhered to to minimise risk of errorsReport any breaches, complaints or errors to Compliance officer promptlyEnsure all error reports are completed for review on the day an error is identifiedOther
Undertake any additional reasonable requests as deemed by the firm