Senior Specialist, Operations

Senior Specialist, Operations – Tokyo, Japan

Do you enjoy being the go-to person? Are you interested in providing active operational and field support to Western Union stores and agent network? Join Western Union as Senior Specialist, Operations.

Western Union powers your pursuit.

This role is on the lookout for providing seamless support to the locations and partners of Western Union Retail Services, which consists of Western Union branches and subagent networks. You will be coordinating between various teams internally and externally to provide training and coordinate upgrades and roll outs, maintenance and troubleshooting as required.

You will propose operational improvement initiatives to business leaders, whilst ensuring processes are both commercially minded and consistent with regulations.

Role Responsibilities :

• Manage the end-to-end agent experience lifecycle management including onboarding lead times and post activation support.
• Oversee operations of Western Union’s Agent Network Management, Independents and branches roll out.
• Will support upcoming digital operations framework for Japanese Digital business.
• Monitor Account Payout Network tasks and activities.
• Implement new processes to enhance service, improve cost effectiveness, improve quality, and address service issues for Japan network organization.
• Ensure efficiency and quality goals are met for all products and operational queues and departments daily, weekly, and monthly.
• Enabling operational excellence in service delivery and regulatory compliance within the country’s networks and customers through the coordination of Agent Operations activities, Regional Operation Centers, Compliance, and business.
• Experience in data analysis, market and trend research is a plus.

Role Requirements :

will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Japan specific benefits include :