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Client Onboarding Associate

Interactive BrokersTokyo, Japan

30+日前

職務内容の詳細

Responsibilities

Process new account opening documentation for retail and institutional clients in accordance with rules and regulations;
Perform due diligence review and cross reference with multiple databases to ensure regulatory aspects of AML and KYC are completed prior to account opening;
Correspond to inquiries and concerns externally with retail and institutional clients via telephone, e-mail and on-line chat; internally to sales representatives and customer service representatives;
Research and resolve a wide variety of client question / issues on the account opening process;
Multitask with a strong emphasis on AML and KYC knowledge while dealing with incoming customer queries;
Learn all aspects of the IB Brokerage platform and policy that offers alternatives to satisfy customer concerns while complying with policies, practices and procedures;
Work closely with Legal and Compliance, Program Developers, and Project Managers to ensure compliance with new and existing procedures and regulatory requirements;
Ability to identify, analyze, and escalate complex issues;
Excellent troubleshooting and problem resolution skills;
Taking personal responsibility for identifying client needs while providing a high value experience;
Efficient, self-motivated and hard working in a dynamic and fast paced environment; and
Work closely with other New Account teams and the Risk Assessment Team to ensure all financial crime risks are reviewed and evaluated.

Qualifications & Experience :

1-2 years experience in securities companies;

AML experience is preferable;

Bachelor’s degree;

JSDA 1 grade license holder or Obtain certification immediately upon hire;

Native in Japanese;

Excellent written and oral communication skills in English;

Basic understanding of brokerage regulations and rules that govern client accounts;

Demonstrates experience in handling client concerns and issues with tact and diplomacy;

Ability to work independently and effectively as part of a team, while handling multiple tasks and

responsibilities simultaneously.

Company Benefits & Perks

Competitive Salary, annual performance-based bonus and stock grant

Social Security / Insurance benefits

Competitive package of Annual Leave

Daily lunch ordered in house with fully stocked kitchen

Modern offices with great access to metro

Great work life balance

Unique opportunity to gain exposure to global financial products, markets and clientele

Opportunities for career progression and job scope expansion in a global company with growing local presence

Hybrid work arrangement role permitting

Associate Associate • Tokyo, Japan