Catering Sales Manager

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

Justification

The Four Seasons Hotel Kyoto is looking for an Catering Sales Manager. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Sales & Marketing Division, the Catering Sales Manager works across disciplines to deliver an exceptional experience.

Responsibilities

Catering Sales Manager leads and manages all sales operations and oversees activities of the junior catering sales team. The key objective is to grow incremental and new sales for the business while simultaneously reducing customer turnover. Also works closely with those departments which Front Office, Food & Beverage and finance and other sales teams for the purpose of ensuring the delivery of experience.

• Developing and sustaining customer relationships based on an understanding of customer needs and actions consistent with company values.
• Supporting the Director of Catering and leadership in the creation and review of catering sales reports.
• Coach the team to help improving and generating more revenue.
• Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships
• Catering Sales team to ensure company quotas and standards are met by holding daily check-ins with team to set objectives for the day and monitor progress regularly
• Assist with the training of incoming Catering Sales Executive and Coordinator working within the venue Special Event department and serve as their mentor.
• Ensure all local and corporate policies, rules, internal controls and procedures and safeguards.
• Perform any additional duties as assigned by the Director of Catering.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Targets group accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation.
• Identifies, qualifies and solicits new accounts with a focus on increasing business.
• Strives to achieve personal and property revenue goals.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Identifies and develops new markets.

About Four Seasons Hotel Kyoto

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 130 hotels and 50 private residences in major city centers and resort destination in over 47 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kyoto provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect : You will……

Be a champion of the Golden Rule : Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence