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Client Service Representative
Interactive BrokersTokyo, Japan30+日前
職務内容の詳細University degree (Bachelors); Native in Japanese and business level English oral and written; Excellent analytical skills; A good understanding of financial markets (preferable but not a must) We encourage excellent graduates to apply for this position Competitive Salary, annual performance-based bonus and stock grant Social Security / Insurance Benefits Competitive package of Annual Leave Daily lunch is ordered in-house with a fully stocked kitchen Modern offices with great access to metro Great work-life balance Unique opportunity to gain exposure to global financial products, markets and clientele Opportunities for career progression and job scope expansion in a global company with a growing local presence Hybrid work arrangement role permitting
Responsibilities
Daily management and focus on a wide scale of client issues which includes : Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.
The core competencies we seek include :
- The ability to identify, analyze, and escalate complex issues.
- Excellent troubleshooting and problem-resolution skills;
- Assuming responsibility for identifying client needs while providing a high-value experience.
Requirements
Company Benefits & Perks
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Representative • Tokyo, Japan