Talent.com
この求人はお住まいの国からは応募できません。
Travel Consultant (Japanese Speaker)

Travel Consultant (Japanese Speaker)

SnaphuntJapan
30+日前
職務内容の詳細

The Offer

  • Great work environment
  • Attractive salary & benefits
  • Flexible working options

The Job

  • Japan Market : Japanese & English
  • Outbound & Inbound Call Services
  • Text Channel Services
  • Flight (GDS Specialist only / Non-GDS Specialist only / GDS & Non-GDS Specialists)
  • Payment Specialist
  • Not limited to new products
  • Responsible for receiving calls from regular and / or high-value customers for all products, providing information services (Products Info, complaints, and promotion activity) by telephone or providing channels to all customers who contacts center according to the SLA given.
  • Responsible for receiving any inbound texts from regular and / or high-value customer based on the product assigned, replying email, answering message center, provide information services (Products Info, complaints, and promotion activity) by the channels to all customers who contacts center according to the SLA given.
  • Responsible for receiving any inbound calls and texts from Product Partner / affiliate / third party.
  • Handle and manage all services such as inquiries, requests and complaints from customers and coordinating with other respective units to solve the issues / problems.
  • Making outbound calls to customers or third parties may be required to address customer concerns.
  • Performed any supporting additional job related to the customer needs from the side
  • Maintain and monitor the accuracy in terms of the information and solutions quality given to customer
  • Collaborate with internal teams or third parties to expedite issue resolution.
  • Maintain open communication channels with relevant departments.
  • Ensure the confidentiality and security of customer information by adhering to data protection regulations and company policies.
  • Maintain professionalism and handle challenging situations with patience and empathy.
  • Making sure that customers will get the information and solutions within the 1st contact with the contact center and maintain the highest level of customer satisfaction according to the target given.
  • Resolve any cases arising or re-routing cases from other teams to help solve the problem
  • Escalate new and unsolved issue to the Team Leader or in house PIC if needed
  • Embed culture and values in the daily operations
  • Obey code of conduct
  • Identify & escalate bug issue to the related engineering team
  • Report to management if you find any suspicious booking or document.
  • Use Salesforce / CRM for any inquiries.

    • a. Flight specialist :

  • Able to handle Global Distribution System (GDS) & Non-GDS Product
  • Identify & escalate bug issue to the related engineering team
  • Escalate new and unsolved issues to Team Leader and / or related department(s).
  • Resolve all customer inquiry request and complaints and process by using others tools related to fight product provided by Vendor

    • b. Hotel specialist :

  • Interface between customers and hotels partners / affiliates / third party to resolve any cases arising upon / after check-in.
  • Re-book based on payment data and booking center
  • Manage hotel partner to assist on room allotments opening / closing request including other requests by hotel partner
  • Manage hotel bookings by using booking center to ensure all bookings can be issued within the timely manner
  • Identify last minute hotel booking and assist to ensure resolution provided

    • c. Pre-Check in Hotel specialist :

  • Responsible for making outbound calls to the hotel to make sure the customer booking room is registered accordingly.
  • Maintain and monitor the accuracy in terms of the confirmation process. performed any supporting additional job related to the hotels partners / affiliates / third party needs from side

    • d. Refund Submission Process :

  • Responsible for submitting customer refund request to the Vendor through the B2B website and / or by making outbound calls to the Vendor call center according to the agreed service level

    • e. Payment Specialist :

  • Checking compatibility between the amount of transfer and the ticket price
  • Approving payments made by the customers
  • Check incoming payments of all payment methods
  • Payment verification and processing. Xperience Specialist :
  • Performed outbound call to Vendor on any task that was given regarding customer problem regarding their connectivity domestic or international roaming, and / or bill payment
  • Performed any supporting additional job related to the product partner needs from the side
  • Do manual actions on failed booking due to some reason such as wrong phone number, product partner reject the transaction, etc
  • Help customer to contact Vendor or provider when transaction is succeeded but in operator is failed
  • Do as the middleman to help when there is an issue between customer and operator regarding their payment
  • Do checking to Vendor if there are symptoms of interference

    • The Profile

  • Candidates must possess at least a Diploma 3 or a Bachelor's Degree.
  • Ability to multitask, set priorities and manage time effectively
  • Familiarity and experience with a smartphone, online shop and other online apps
  • Detail-oriented person
  • The candidate must have a service-oriented attitude
  • An outgoing person who is friendly but remains professional
  • Willingness to work on a shift, including working on a holiday
  • Knowledge of customer service practices and principles
  • A focused attitude for solving customer’s issues quickly and comprehensively
  • Customer focus and adaptability to different personality types
  • Ability to deal with stress and work pressure
  • Native speaker for Japan with B1 / B2 English skill (Japan Market)

    • Agent Requirement

    Recent graduate with background in tourism, hospitality or related field or Minimum 1-year experience in the travel / tourism industry and customer support.

  • Flight Specialist Non-GDS

    • Familiarity with Flight / airline product and others (not mandatory)

  • Flight Specialist GDS

    • Able to handle flight GDS System (Sabre, Galileo, and Amadeus) with 6 months experience / relevant certification

    The Employer

    Our client is a Comprehensive BPO, RPO, and Call Center Outsourcing Solutions for Growing Businesses

    この検索に対してジョブアラートを作成する

    Travel Consultant Japanese Speaker • Japan

    関連性のある求人
    Senior Consultant, Japanese

    Senior Consultant, Japanese

    Appficiency Inc.JP
    Quick Apply
    The Value Appficiency understands that people are our greatest strength.We always put our talented people first and invest heavily in seeking diverse backgrounds. We then challenge them with the bes...もっと見せる最終更新日: 9日前
    Translator - Japanese

    Translator - Japanese

    TestronicJapan
    Currently, Testronic Translation Department is looking for an English into Japanese who will : .Translate video games both full-titles (sometimes shared with other translators) and game updates.Addit...もっと見せる最終更新日: 13日前
    FMG, Change Management, Manager

    FMG, Change Management, Manager

    株式会社 アージスジャパンJapan
    Provide project management support including project plan enhancement based on workstream owner's input.Monitor and track the progress and provide status reporting to project team and senior manage...もっと見せる最終更新日: 30日以上前
    Native English Instructor＜ネイティブ英語講師＞

    Native English Instructor＜ネイティブ英語講師＞

    Daijob日本
    Engaging children using English in a variety of settings.Creating exciting and fun, purposeful lesson plans, leading activities / classes and providing support to other staff when they lead activitie...もっと見せる最終更新日: 30日以上前
    Senior Customer Success Consultant - Japanese Speaker x 2

    Senior Customer Success Consultant - Japanese Speaker x 2

    SophosJapan
    The Customer Success Organization focuses on our most strategic customers, primarily covering our Cybersecurity as a service offering. The Customer Success Manager (CSM) will have a portfolio of acc...もっと見せる最終更新日: 10日前
    Japanese Translator + Technical

    Japanese Translator + Technical

    QuEST Global Services Pte. LtdJapan
    Quest Global is an organization at the forefront of innovation and one of the world’s fastest growing engineering services firms with deep domain knowledge and recognized expertise in the top OEMs ...もっと見せる最終更新日: 30日以上前
    【医療機器審査員】- Japanese required, homebased

    【医療機器審査員】- Japanese required, homebased

    BSIJapan
    Great that you're thinking about a career with BSI!.Location : 日本, 韓国 ,台湾 (Japanese required).RSクライアントマネージャーとして、日本またはAPAC諸国への出張や宿泊が必要となります。顧客先でISO13485品質マネジメントシステム、EU医療機器規制、MDSAPスキームの審査を行い、包括的なレポートを...もっと見せる最終更新日: 30日以上前
    Sourcing Associate (Japanese)

    Sourcing Associate (Japanese)

    AgilentJapan
    As a Sourcing Associate, the candidate will be handling and supporting the Japan Sourcing services as the following : .Manage communications with low-volume suppliers. Agency letters, quotations, inv...もっと見せる最終更新日: 30日以上前
    Telepsychiatrist (Japanese Speaker)

    Telepsychiatrist (Japanese Speaker)

    OOCAJP
    Quick Apply
    OOCA is a mental health care organization searching for a compassionate and experienced Telepsychiatrist to join our team. As a Telepsychiatrist at OOCA, you will be responsible for providing psychi...もっと見せる最終更新日: 30日以上前
    Student Experience Associate (Japanese Speaker)

    Student Experience Associate (Japanese Speaker)

    Crimson EducationJapan, JP
    Quick Apply
    With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures. Igniting a passion for learning that accelerates...もっと見せる最終更新日: 30日以上前
    Pre Sales Consultant (Japanese)

    Pre Sales Consultant (Japanese)

    DiligentJapan
    Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and le...もっと見せる最終更新日: 30日以上前
    Content Moderator – Japanese

    Content Moderator – Japanese

    WelocalizeJapan
    Are you detail-oriented, analytical, and curious about the music and podcast landscape in your locale? .We're looking for individuals with strong research skills and a genuine interest in exploring...もっと見せる最終更新日: 30日以上前
    Sales Team Leader

    Sales Team Leader

    CXM Direct LLCJP
    Quick Apply
    CXM Direct LLC is currently seeking a highly motivated and experienced Team Leader to join our dynamic team.As a Team Leader, you will be responsible for overseeing a team of employees and ensuring...もっと見せる最終更新日: 30日以上前
    Origination Business Development Manager - Solar

    Origination Business Development Manager - Solar

    Bradman RecruitmentJP
    Successful Japanese & International Renewable Energy Developer, EPC & IPP.Very generous salary designed to attract the best experience. Tokyo based role with opportunities to travel in Japan...もっと見せる最終更新日: 14日前
    Travel Consultant (Japanese Speaker)

    Travel Consultant (Japanese Speaker)

    SuperStaffJapan
    Comprehensive BPO, RPO, and Call Center Outsourcing Solutions for Growing Businesses.Japan Market : Japanese & English.Outbound & Inbound Call Services. Flight (GDS Specialist only / Non-GDS ...もっと見せる最終更新日: 30日以上前
    Business Development Executive (Japanese Speaker)

    Business Development Executive (Japanese Speaker)

    Personalbüro U. HerrmannJapan
    We support you in your search for suitable specialist personnel and find the right solution for the very individual requirements of small, medium-sized and large companies.Building and maintaining ...もっと見せる最終更新日: 30日以上前
    URGENT Japanese to English, Comics, MTPE\ / Review

    URGENT Japanese to English, Comics, MTPE\ / Review

    ProZ.comJapan
    URGENT Japanese to English, Comics, MTPE / Review.Job posted at : Jun , 5 : GMT (GMT : Jun , 5 : ) Job approved and potential candidates notified at : Jun , 5 : GMT. Translation / editing / proofing job.Provi...もっと見せる最終更新日: 11日前
    Japanese Restaurant Manager

    Japanese Restaurant Manager

    Specialized Group日本
    We are looking for a Restaurant Manager to lead operations at a high-end Japanese restaurant in a luxury hotel.The ideal candidate will have a strong background in Japanese cuisine and hospitality....もっと見せる最終更新日: 12日前