Software Engineer Director

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

What We Offer

Location :

Santa Clara,CA, Tokyo,JPN

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our .

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Key Responsibilities

1. Participates and contributes in Product Road map discussions representing the key customer voice

2. Fosters culture of CIPs, identifies and drives CIPs for solving customer problems effectively and efficiently.

3. Defines multi year roadmap with clear goals and objectives for Software Support Engineering Organization in the region and establishes process to track progress / results.

4. Establishes and monitores KPIs for support organization that drives improvements to customer satisfaction.

5. Manages Senior SSE Managers and Engineers providing highly visible customer support through the performance of on-site installation, as well as any necessary training, consultation, diagnoses, troubleshooting, and resolution of complex field Software issues

6. Responsible for development of SSE organization in the region. Mentors new managers. Implements appropriate training plans to enhance strength and capabilities of the team.

7. Provides guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design and ensure that these are aligned with the organization’s direction

8. Anticipates needs and initiates the new software capabilities that provide differentiated value to customers

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories and practices

Business Expertise

Leadership

Problem Solving

Impact

Interpersonal Skills

Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Local language (i.e. Japanese) will be helpful but not a must.

Additional Information

Time Type : Full time

Employee Type : Assignee / Regular

Travel : Yes, 25% of the Time

Relocation Eligible :