この求人はお住まいの国からは応募できません。
WBSJ - Manager, Show Experience
8003 Warner Bros. Japan LLCKasugacho, ku ,Nerima12日前
職務内容の詳細Ensure that the guest experience exceeds visitor expectations by delivering a consistent, and high level of presentation, for both the staff and the exhibit. Monitor standards of delivery, ensuring service / operational readiness of all aspects of the experience. Champion the needs of the customer, work closely with Show Experience Senior Manager to devise and implement the customer service strategy. Reporting of all Show Experience activities to pre-determined key performance indicators, including insight and recommendations for continual improvement. Manage a staff rota to ensure that the Show Experience function is suitably staffed at all times. Handle all visitor enquiries and complaints correspondence to a high standard of customer satisfaction and within set timescales. Manage Show Experience budget. Plan and report on budgets and forecasts. Responsibility for till reconciliation and cash control of Show Experience activities. Show Experience related Project management. Work as part of the Visitor Experience Management Team and assists with other areas of the business as required. Work closely with colleagues on the Studio Tour and across the WBSTT / WBSTL organization. Run a rota for Studio Tour Management team duty cover including emergency procedures and crisis management including building evacuation, incident management and first aid. Demonstrated ability to effectively perform in a management role in the hospitality business or any business dealing with customers. Strong experience and demonstrated skills to manage a large team with vast diversities. Substantial customer service background, working in an operational environment with significant large scale general public interaction. Experience of a start up operation would be an advantage. Strong Japanese skills is essential. Communications skills to work effectively with a large diverse team and other stakeholders. Strong teaching and coaching abilities to increase individual motivation and promoting teamwork. Training skill to develop staff ability. Strong leadership and interpersonal skills to handle situations involving the general public, to build a strong staff and development of staff. Strong organizational and planning skills; excellent Microsoft office skills including Excel Educated to degree level (or equivalent qualification with extensive vocational experience). Full use of Microsoft Office Suite would be advantageous. Business English skills are desirable 37.5 hours a week working shifts. Regular weekend and evening work required. Because of the adaptive nature of this role flexibility is required to suit the needs of the business.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role...
Lead the Show Experience team ensuring the highest levels of customer service and engagement, ensuring that our customer experience, from the first contact point to the last, exceeds expectations and encourages repeat visits.
Your Role Accountabilities...
People Management
- Lead recruitment, development and performance management including training, coaching and feedback to new hires.
- Lead development and performance management including training, coaching and feedback to existing staff.
- Strong focus on increasing individual motivation and promoting teamwork of Show Experience team with vast diversity.
- Support and develop Show Experience Team Leaders.
- Collaborate and inspire each other with Show Experience Managers.
Service / Operation
Duty Management
Qualifications & Experiences...
Relevant Previous Work Experience
Skills Required
Education / Qualifications
Working Pattern :
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
この検索に対してジョブアラートを作成する
Manager • Kasugacho, ku ,Nerima
関連性のある求人
We are seeking a highly motivated and experienced Facilities Manager to join our team.The ideal candidate will oversee all aspects of building operations, including maintenance, safety, and complia...もっと見せる最終更新日: 30日以上前
Waste is a fan-first creative agency founded in 2006.We connect entertainment brands with their fans, to drive creativity, culture and commercial success.
We recently became part of the Keywords fam...もっと見せる最終更新日: 30日以上前
KOMOJU(コモジュ)は、世界最大級のゲームプラットフォーム「Steam」やECプラットフォーム「Shopify」にも採用されている、DEGICAが提供するオールインワン決済サービスです。直感的に理解しやすい、シンプルかつ統一的なAPIを提供することで、KOMOJUを導入するだけでクレジットカード、コンビニ決済、各種電子マネー、銀行振込、ペイジーなど複数の決済方法の利用を可能にしています。...もっと見せる最終更新日: 30日以上前
At EBC, we believe in empowering people to live their best lives.We're a fast-growing start-up that's revolutionizing the way people manage their finances.
Our mission is to become a trusted investm...もっと見せる最終更新日: 30日以上前
Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.Founded in Jap...もっと見せる最終更新日: 30日以上前
＜WBSJ - スタジオツアー東京＞Team Leader, Show Experience
8010 Warner Bros. Studios Japan LLCKasugacho, ku ,Nerima When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.
Behind WBD’s vast portfolio of iconic ...もっと見せる最終更新日: 12日前
Facilities Manager
Keywords StudiosSuginami, Tokyo, JPQuick Apply
Contract Logistics Operations Manager
Kuehne+NagelItabashi, Tokyo, Japan JOB DESCRIPTION You will be part of our Contract Logistics team adding your management expertise + skills to the delivery of Operational Excellence.
To ensure the smooth operation of the warehouse t...もっと見せる最終更新日: 12日前
オペレーションマネージャー
Amazon Japan G.K.Itabashi-ku, Tokyo, JPN Area Manager / Area Managerを含む、20～300 名程度のメンバーで構成されます。数十億円の予算規模の年間の運営計画を立て、その実行責任を負います。分析スキルや問題解決スキルに加え、チームとしてパフォーマンス目標を確実に達成するため、メンバーと良好な関係を構築し、チームのリーダーシップを強化するためのコーチングやメンタリングなどの人材管理スキルを発揮することやや新しいサ...もっと見せる最終更新日: 30日以上前
Psychologist
MantraCareToshima, Japan MantraCare is a leading global player in the realm of employee wellbeing & engagement platforms.With a deep understanding of the importance of holistic wellness solutions, MantraCare offers a c...もっと見せる最終更新日: 16日前
Senior Marketing Strategist
Wizcorp IncSuginami City, Tokyo, JPQuick Apply
Manager - Entertainment, Lifestyle
NielsenIQHoncho Nakano-ku Tokyo, 13, JP GfKジャパンは、1979年の日本法人設立以来、日本市場における家電、カメラ、IT、通信機器の販売動向調査で信頼と実績を蓄積し、市場変化のスピードが速い日本のビジネス環境に特化したサービスを提供してまいりました。現在は、NielsenIQと戦略的経営統合を果たし、世界をリードするコンシューマーインテリジェンス企業としてクライアントが本当に求めているものをより理解しソリューションを提供できるよ...もっと見せる最終更新日: 12日前
Onderzoek En Ontwikkeling
yokogawaMusashino, Tokyo, JPN R&D activities at Yokogawa are classified into two types.Firstly, product development and applied research activities are geared to meeting customer needs and target a relatively foreseeable future...もっと見せる最終更新日: 30日以上前
Psychologist
SnaphuntToshima, Japan Opportunity within a company with a solid track record of performance.Join a market leader within Consumer Health.Provide high-quality therapy sessions (individual / couple / group) to clients, both in...もっと見せる最終更新日: 16日前
Sales Manager
DegicaMusashino, Tokyo, JPQuick Apply
＜WBSJ - スタジオツアー東京＞ショーエクスペリエンスチーム アソシエイト（正社員） (常時有効)
Warner Bros DiscoveryKasugacho, ku ,Nerima When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.
Behind WBD’s vast portfolio of iconic ...もっと見せる最終更新日: 12日前
Business Development Manager (Japanese Speaking)
EBC GroupIkebukuro, Tokyo, JPQuick Apply
Senior Customer Experience Manager
LiferayCustomer Experience | Tokyo, Japan Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa.
As a renowned provider of enterp...もっと見せる最終更新日: 12日前
【IT】ETL Engineer for Cloud integration
Zurich Insurance CompanyTokyo - Higashi Nakano, JP An ETL Engineer for Cloud integration is a professional who designs,.Extract Transform Load (data integration) workflows that enable the smooth and efficient transfer of data on the Cloud or betwee...もっと見せる最終更新日: 30日以上前
Localization : Simplified Chinese translator
SideToshima City, Tokyo, JPQuick Apply
Quality Assurance Manager, Japan
Exact SciencesSuginami, Japan At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer.We give patients and clinicians the clarity needed to make confident decisions when they matt...もっと見せる最終更新日: 9日前
Reimbursement Program Manager
Cook Medicalku 13 Japan, Nakano Reimbursement Program Manager, Japan.All the related matters to Japanese reimbursement in reference to Cook Medical products and services.
Develop reimbursement application strategies for new produc...もっと見せる最終更新日: 12日前
プロセス開発研究 バイオ医薬品 / Process Research ＆ Development of Bio Pharmaceuticals
Chugai Pharmaceutical浮間事業所（北区）Ukima Research Laboratories (Kita Ward Rocheグループを含めた国内外企業等との共同研究業務を含む）.Rocheグループの一員、グローバルトップイノベーターの一員として、国内外のステークホルダーとのコラボレーションなど、世界に向けた活躍の機会があります。.CMC開発全体のプロジェクト推進業務やサプライチェーンマネジメント業務、生産技術研究業務など、当社グループ内の多様なキャリアの機会があり、実際に多くのメンバーが幅広く活躍してい...もっと見せる最終更新日: 30日以上前