Customer Delivery Technical Leader - Enterprise Networking.

Role Overview

We are seeking an Enterprise Networking Customer Delivery Technical Leader within the CX Global Enterprise Segment Premier organization. You will provide technology leadership as an onsite embedded engineering expert working with a global financial services customer in Tokyo, helping the customer align Cisco products and technologies with their desired business outcomes and integrating Cisco solutions in their network. You’ll be a key part of Cisco CX’s adoption and customer success efforts as we seek to deliver the best possible customer experience.

Your Impact

Outcome Orientation - Serve as an integrated member of the Cisco CX team supporting customer outcome-oriented engineering, implementation, and production support efforts. Provide technical expertise and escalation support in resolving technical problems found in products and solutions.

Customer Engagement - Lead customer delivery engineering engagements and provide escalation support for large scale solutions and complex issues. Act as a trusted technical advisor and drive the successful adoption of Cisco products and technologies.

Customer Success and Adoption - Advocate for current and emerging routing and switching technologies, ensuring solutions are relevant to customer success and aligned with Cisco's Validated Designs. Support the introduction of new products and execute proof of concept / value engineering work for Cisco enterprise networking products and technologies. Lead the creation and dissemination of technical collateral, intellectual capital, documentation, and conduct knowledge transfer as required.

Stakeholder Management - Build and maintain key relationships with customer stakeholders to ensure a best-in-class customer experience.

Minimum Qualifications

Experience : 7+ years in customer-facing service delivery engineering roles.

Expertise : Comprehensive knowledge of Cisco enterprise networking including the Catalyst 8000 and 9000 platforms, Software Defined Access, Catalyst Center, QoS, IGP and EGP routing, and access security including and micro-segmentation.

Technical Leadership : demonstrable record of using subject matter expertise to lead engineering projects.

Problem Solving : clear ability to analyze, isolate, and resolve issues in a way that contributes directly to customer success.

Business-level proficiency with spoken and written English

Preferred Qualifications

Cisco Certified Internetwork Engineer Enterprise Infrastructure and / or Cisco Certified Internetwork Engineer Data Center, or Cisco Certified Network Professional Enterprise and one other Cisco Professional level certification

Experience working with Cisco enterprise routing and switching at a global systemically important bank (G-SIB)

Practical experience with Cisco Nexus routing / switching and data center architecture

CXグローバルエンタープライズセグメントプレミア組織内で、エンタープライズネットワーキングカスタマーデリバリーテクニカルリーダーを求めています。東京のグローバル金融サービス顧客と協力し、現地に常駐するエンジニアリングの専門家として技術リーダーシップを提供します。顧客が求めるビジネス成果にシスコの製品と技術を整合させ、そのネットワークにシスコのソリューションを統合するお手伝いをします。顧客体験を最大限に高めることを目指すシスコCXの採用および顧客成功の取り組みにおいて、重要な役割を果たします。

CXチームの一員として統合され、顧客の成果指向のエンジニアリング、実装、およびプロダクションサポートを支援します。製品やソリューションに見られる技術的問題を解決するための技術専門知識とエスカレーションサポートを提供します。

7年以上。

Catalyst 8000および9000プラットフォーム、ソフトウェア定義アクセス、Catalystセンター、QoS、IGPおよびEGPルーティング、およびマイクロセグメンテーションを含むアクセスセキュリティに関する包括的な知識。

G-SIB）でのシスコエンタープライズルーティングおよびスイッチングの経験

Nexusルーティング / スイッチングおよびデータセンターアーキテクチャの実践的な経験の実務経験